Store Manager - Peoples Jewellers - Markville Shopping Centre (Markham)

STORE MANAGER

Store Manager Assistant Store Manager, Jewelry Consultant, Sales Support and Inventory Control Reporting to the District Manager (DM), the Store Manager (SM) will lead the day‑to‑day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory control, brand representation and team member growth and development, maximizing store results. Through personal selling, leadership, and coaching, the SM will champion a People First store environment that promotes diversity and inclusion, the development of lifetime relationships with customers and the delivery of a best‑in‑class customer experience. Communicates performance expectations and ensures all team members understand the impact of their performance on company success.

Coaches and develops the store staff

Coaches and develops the store staff to instill an understanding of brand image, to ensure consistent representation of the brand in customer interactions, and to execute store visuals and marketing. Supports and communicates the strategic relevance of corporate initiatives and executes corporate plans to produce desired results. Demonstrates the highest level of professionalism to customers and team members by displaying integrity, honesty and by conducting himself/herself in a manner that influences and earns the respect of team members and management.

Customer Obsession

Responsible for ensuring team members and self deliver an exceptional customer experience through training, outreach, communication and clear expectations. Empowers team members to respond to and resolve customer issues within established parameters and drives a high level of customer service through follow‑up and outreach. Compiles and follows up on customer requests.

Attains sales projections and quotas set by the Company and develops strategies to maximize both personal and team sales potential while achieving goals. Keeps management informed of marketing, merchandising and payment programs of competitors and advises management of recent or changing merchandise, services needs and excesses. Responsible for selection and development of talent to drive store growth.

Provides a compelling onboarding experience and ongoing coaching and development in operations, sales techniques, customer service, product knowledge, inventory control and visual merchandising. Communicates performance expectations, sets actionable goals for self and others and monitors progress. Maintains open communication with team members and management, encouraging participation and idea sharing.

Maintains accuracy of team member data in system records to ensure eligibility for Total Rewards.

Performance Excellence

Responds promptly and accurately to all management directives, merchandise transfers, inventories and requests for information. Consistently meets compliance with Company policies and practices. Achieves outstanding sales performance and increases profit margins by controlling discounting, expenses, payroll and repair departments.

Works a schedule based on the right time to effectively run business including a combination of opening and closing shifts, weekdays and weekends as required by operating hours and customer traffic. Performs additional duties and projects as assigned. A combination of both opening and closing shifts is scheduled throughout the week, considering: Operating hours, sales requirements, customer traffic, proper store coverage and time to coach, train and develop the team.

Experience

• At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
• Preference for candidates with specialty retail or jewelry experience.
• Proficiency with computers and advanced proficiency in MS Office and other related business, technology and communication tools.
• Strong interpersonal skills to build effective employee and customer relationships.
• Advanced presentation skills for team training and customer presentations.
• Strong problem‑solving and conflict management skills.
• Professional presentation via email, social media, video conference, telephonic and text communication.
• Ability to work independently without immediate supervision.

Additional

Language(s) Required: Bilingual skills are a plus. Visual acuity is required to discern differences in gemstone quality, with or without a loupe. Standard workweek regularly includes weekends, evenings, holidays and extended hours. Travel to training sessions and business meetings, including air travel and overnight travel, may be required. Base pay ranges from $58,240 to $72,800 plus commission on sales.

Signet Jewelers is an equal opportunity employer committed to promoting diversity of all levels of employees.