csr - talent pool.

Attention Customer Service Professionals in the Hamilton, Brantford, and Niagara areas!

Do you have experience as a Customer Service Representative? Do you live in the Hamilton, Brantford, or Niagara region and are looking to hear about new opportunities? If the answer is YES! we want to hear from you.

At Randstad, we are actively connecting qualified Customer Service Representatives with their next dream job! JOIN OUR TALENT POOL by uploading your resume to this posting and be considered for upcoming positions across Hamilton, Brantford, and Niagara.

Position: Customer Service Representative

Employment Type: Contract and Permanent

Location: Hamilton, Brantford, and Niagara

Advantages
Advantages
Be connected with top employers across Hamilton, Brantford, and Niagara

Speak to a recruiter about your career goals

Keep up-to-date on top skills and compensation trends in the market to elevate your career search

Responsibilities
Responsibilities
Respond to incoming customer inquiries via phone, email, and chat in a timely and professional manner

Manage and maintain customer accounts, delivering an exceptional service experience

Process customer orders, backorders, returns, and exchanges through CRM/ERP systems

De-escalate customer concerns and troubleshoot product or service issues effectively

Communicate with internal departments (logistics, sales, billing) to resolve customer inquiries and emergency shipments

Maintain accurate records of customer interactions, account updates, and transaction details

Adhere to all company procedures, quality standards, and work instructions

Qualifications
Qualifications
1–2 years of experience in a customer service, client support, or call center role

Working knowledge of Microsoft Office Suite (Outlook, Excel, Word, Teams) and familiarity with CRM software

Exceptional written and verbal communication skills

Strong problem-solving abilities and emotional intelligence when handling difficult situations

Capable of consistently producing high-quality work in a fast-paced environment

High attention to detail and strong organizational skills

Flexible, adaptable, and eager to assist the team when needed

Summary
How to Apply
JOIN OUR TALENT POOL today by sending your resume to View email address on randstad.com

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies. show more