Order Entry Technician

Who we are

At Sonova we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. Were dedicated to providing outstanding customer experiences through our global audiological care services ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation our team is united by a shared commitment to excellence and a deep sense of pride in our work each of us playing a vital role in creating meaningful change

Here youll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world where every voice is heard and every story matters.

Mississauga Canada

Order Entry Technician

The Order Entry Technician is responsible for processing customer orders within internal systems and routing them to the appropriate departments. This role also supports credit processing order updates and customer instrument setting management while ensuring accuracy and quality standards are maintained throughout the process.

Responsibilities
Enter new remake and service orders into the system
Release EDX orders accurately and efficiently
Process Salesforce cases and customer requests
Support credit return processing activities
Read and save incoming customer instrument settings
Maintain accurate order updates and documentation
Perform quality control functions in accordance with ISO Quality Policy standards
Communicate with internal departments regarding order clarification and updates
Follow all safety ESD workplace cleanliness and company policy requirements
Support additional functions as assigned by leadership

More about you:
Previous general office experience required
Previous data entry experience preferred
High school diploma or equivalent required
Postsecondary education is considered an asset
Strong organizational skills and attention to detail
Excellent time management and multitasking abilities
Ability to work independently and within a team environment
Strong problem-solving skills
Ability to follow work instructions precisely
Professional proficiency in English required
French language skills are considered an asset
Basic computer skills required
SAP and Salesforce experience preferred
Minimum typing speed of 30 WPM preferred
Ability to identify inconsistencies within orders

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Dont meet all the criteria If youre willing to go all in and learn wed love to hear from you!

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app telegram carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact

What we offer:

• Exciting and challenging work environment

• Collaborative culture

• Opportunities for continuous self-improvement

• Opportunities for flexible hybrid model work environment

• A company that values diversity and inclusion

• Rich benefits plan including wellness benefit paramedical (massage therapist naturopath etc.) and competitive compensation including variable component and employer match on pension contributions

• Mentorship program and career development plans

This roles pay range is between: $31200 - $36608 annually

Sonova Canada is now a certified Great Place to Work May 2024- May 2025.

How we work:

At Sonova we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guaranteeevery person equal treatment in regard to employment and opportunity for employment regardless of a candidates ethnic or national origin religion sexual orientation or marital status gender genetic identity age disability or any other legally protected status.

Required Experience:

IC