Payroll Specialist III

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better - Reflects our commitment to employees, customers, partners and communities globally.

About the Opportunity

Deliver accurate, compliant, and efficient payroll services to Dayforce's customers, ensuring all aspects of the payroll cycle - including tax, benefits and garnishments - are processed, reconciled, audited and transmitted with precision and timeliness. The Payroll Specialist III will act as a trusted partner to clients, providing subject matter expertise, training and support while driving continuous process improvements and service excellence.

What You'll Get to Do

• Payroll Processing and Compliance
  • Ensure accurate and timely end-to-end payroll processing for assigned clients, including all payroll-impacting changes, tax forms, payments and reporting.
  • Conduct quality control and audits to maintain a low error/defect rate.
  • Proactively manage quarterly and year-end audits, reconciliations and reporting requirements.
  • Perform payroll adjustments, garnishments and benefit deductions in compliance with legislative and company policies.
  • For Canada-specific responsibilities: perform monthly reconciliations of tax remittances and validate ROEs as needed.
• Client Support and Issue Resolution
  • Provide exceptional payroll support services in alignment with client contracts, SLAs and regulatory obligations.
  • Manage client cases within the case management system, ensuring complete, accurate and timely documentation.
  • Collaborate with internal teams to resolve payroll issues and respond to employee inquiries promptly.
  • Attend and lead client meetings, supporting discussions from a payroll perspective.
  • Support Client Relationship Executives and internal partners with payroll-related requests.
• Continuous Improvement and Leadership
  • Drive customer satisfaction through quality service delivery and proactive process improvements.
  • Lead or participate in training sessions for peers and clients as needed.
  • Create, update and maintain standard operating procedures, ensuring quarterly reviews are completed.
  • Execute minor configuration updates and adhere to the established Change Control process.
• Collaboration and Partnership
  • Build strong relationships with cross-functional partners and external vendors.
  • Communicate effectively and professionally in all interactions, adapting communication style to audience needs.
  • Contribute to a culture of learning, ownership and teamwork within the Payroll Services organization.

Skills and Experience We Value

• Minimum 3 years of U.S. payroll experience (multi-client, high-volume environment preferred).
• Experience processing payroll for 2,000+ employees across multiple jurisdictions.
• Strong understanding of quality control and audit standards in payroll operations.
• Working knowledge of Dayforce HCM or similar cloud payroll systems.
• Proficiency in Microsoft Excel and general PC literacy.
• Multinational payroll experience (U.S. and Canada) is an asset.
• Excellent analytical, organizational and problem-solving abilities.
• Strong interpersonal and communication skills - verbal and written.
• Demonstrated ability to work independently and make informed decisions.
• Flexibility to support clients across time zones (hours of operation between 8 AM - 8 PM EST, with potential weekend or holiday coverage).
• PCP certification (or willingness to obtain within 18 months).
• A proactive mindset with a passion for continuous learning and professional growth.
• Experience in an outsourced or managed payroll environment is an asset.

What's in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

Artificial intelligence may be used in the screening, assessment, or selection of applicants for this position.