People Experience/ HR Generalist

Yotpo is leading the next era of trust and loyalty in eCommerce. With AI-powered Reviews and Loyalty solutions, we help brands turn browsers into customers and customers into advocates. Through deep integrations across the eCommerce ecosystem and the trust of over 30,000 global brands, Yotpo delivers seamless omnichannel experiences that increase conversion, strengthen customer relationships, and drive profitable, long-term growth.

We're looking for an Employee Experience & HR Specialist to join our People team in Toronto.

In this role, you'll be at the heart of our Toronto office and a key member of our HR team, helping shape the day-to-day experience of employees across our two North American sites - Toronto and New York.

This is a hands-on, people-first role that combines office management, employee experience, and HR support. You'll keep our office running smoothly, create meaningful moments that bring our teams together, and serve as the first point of contact for employees on all things HR. You'll also own the employee experience budget for our North American sites, helping ensure every investment creates a workplace where people feel supported, connected, and excited to come to work.

If you love creating exceptional workplace experiences and want to grow your career in HR, come help us build an employee experience people genuinely love.

What You'll Do

Employee Experience

• Own the employee experience budget for our North American sites (Toronto and New York), managing it thoughtfully throughout the year.
• Plan and execute events, happy hours, holiday parties, team offsites, and celebrations that build connection and culture.
• Create memorable moments across the employee lifecycle - from welcoming new hires to celebrating milestones, birthdays, and work anniversaries.
• Partner with the New York site to ensure a consistent, high-quality employee experience across both locations.

Office Management

• Manage the day-to-day operations of our Toronto office, including food and snack orders, office supplies, and equipment.
• Own the relationship with building management and external vendors, handling maintenance requests, deliveries, and facilities issues.
• Keep the office organized, welcoming, and well-stocked - a place people are excited to come to.
• Support workplace logistics such as seating, meeting rooms, visitor experience, and office event setup.

HR Support

• Act as the first line of support for employee questions on HR policies - PTO, parental and maternity leave, health insurance, benefits, and more.
• Assist the HR team with day-to-day operations, including onboarding and offboarding logistics, HRIS data upkeep, and documentation.
• Help communicate HR policies and programs clearly to employees, escalating more complex cases to the right HR partner when needed.
• Support HR projects and initiatives across the employee lifecycle as the team grows.

What We're Looking For

• 1-2 years of experience in HR, office management, employee experience, hospitality, or a similar people-facing role.
• A natural people person - warm, approachable, and service-oriented, with strong communication skills.
• Highly organized and detail-oriented, able to juggle multiple priorities and follow through on every task.
• A proactive, hands-on attitude - you see what needs to be done and you do it; no task is too big or too small.
• Experience planning events or managing budgets is an advantage.
• Discretion and good judgment when handling sensitive employee information.
• Familiarity with HR systems (e.g., HiBob) and Google Workspace is an advantage.
• Preferred experience working in a SaaS/Tech environment 
• Based in Toronto and able to work from the office - this is an on-site role (4 days in).

If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.

About Yotpo CA:

• Company sponsored RRSP matching.
• 100% coverage of additional benefits programme.
• Equity in options.
• Individualized career development, rewards and recognition.
• Wellness and philanthropic programming and events.
• We are working in a hybrid model, typically in office four days per week.

Yotpo’s employee-centric culture has consistently earned us coveted spots on Built In’s Best Places to Work lists in both NYC and Austin over the years. Directly inspired by employee feedback, we create opportunities to bring our teams together. Yotpo programming includes team events, educational fireside chats, end of year celebrations, affinity groups and partnerships.

Yotpo is for everyone, and we’re committed to anti-racist work. We welcome and employ people regardless of race, color,  gender identity, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer,  a place where your voice is heard and your perspective is encouraged. Come join us and help us build a global company where we're all proud to belong.

Total Compensation based on experience: $ 65,000 - $ 85,000

We use AI throughout our interview process. Artificial Intelligence (AI) Disclosure
If AI is used to screen, assess, or select applicants, employers must disclose this in the publicly advertised job posting. “AI” is broadly defined to mean “a machine-based system that, for explicit or implicit objectives, infers from the input it receives in order to generate outputs such as predictions, content, recommendations or decisions that can influence physical or virtual environments.

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