Store Manager

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As a Manager at an Apple Store, you lead, coach, and develop a team who delivers exceptional customer experiences. You prioritize actively participating in customer interactions with team members throughout the store to achieve performance goals and business priorities.

Responsibilities

• Lead a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals.
• Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
• Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modelling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered.
• Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate.
• Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas.
• Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information.
• Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
• Demonstrate Apple's values of inclusion and diversity in daily activities.
• Be a role model for inclusive leadership behaviours and build, develop, and retain diverse teams.
• Take action to create a safe, respectful, and inclusive environment for all team members.

Minimum Qualifications

• Available to work a schedule based on business needs that may include nights, weekends, and public holidays.
• Experience leading others in retail, sales, or a related field.
• Proficient in written and spoken French (role is based in Quebec) — English also required.

Preferred Qualifications

• Exceeds goals successfully and persists in accomplishing objectives despite obstacles.
• Instils trust within the team and operates with a high level of integrity.
• Makes timely and sound decisions using analytics, experience, and judgment.
• Communicates with excellence and tailors communication style to different audiences.
• Develops others through mentorship, coaching, and effective feedback.
• Resolves conflict and settles differences in productive ways.