intermediate software developer.

We are seeking a highly skilled Intermediate Software Developer to join our enterprise platform engineering team, focusing on the development, optimization, and automation of complex Request Management and procurement workflows within ServiceNow. In this role, you will analyze operational business processes, design intuitive catalog interfaces, and write robust server and client-side logic to standardize enterprise request fulfillment. Operating at the intersection of business automation and ITSM architecture, you will build scalable modules, configure governance tracking, and implement analytical reporting engines that drive operational efficiency and data-driven decision-making.

Location: Toronto, ON (Hybrid - 3 days onsite at Metro Hall)

Duration: 6-month contract.

Advantages
Core Catalog Ownership: Direct the end-to-end modernization of high-visibility, transactional enterprise catalog workflows.

Advanced Flow Design: Maximize your platform profile by engineering advanced logic using Flow Designer, custom Script Includes, and complex business rules.

Data-Driven Visualization Impact: Build custom analytics suite tools that provide executive-level visibility into key SLA and operational metrics.

High-Collaboration Environment: Partner directly with specialized procurement, platform engineering, and quality assurance squads.

Responsibilities
Workflow Automation & Engineering: Analyze, develop, and configure ServiceNow ITSM modules to automate and standardize complex request fulfillment and multi-tiered approval processes.

Catalog Architecture & Design: Redesign and optimize service catalog items, streamlining user interfaces and enhancing form usability to align with operational business requirements.

Custom Logic Programming: Write, test, and deploy clean, maintainable JavaScript configurations, including Business Rules, Client Scripts, GlideRecord queries, and Script Includes.

Process Orchestration & Scheduling: Leverage Flow Designer, Scheduled Jobs, and automated notifications to orchestrate system automation, manage certificate inventories, and connect platform modules.

Compliance & Audit Engineering: Embed structured compliance controls and automated tracking logs directly within system workflows to assure full audit readiness and governance policy alignment.

Analytics & Performance Reporting: Create interactive operational dashboards, custom filters, and multi-metric reports tracking request volumes, approval lifecycle durations, and SLA adherence.

Quality Assurance & Testing: Participate in the planning, workload estimation, and execution of unit, integration, and User Acceptance Testing (UAT) to validate new features and migration tools.

Technical Documentation & Handoff: Author comprehensive developer-level documentation, visual process models, step-by-step deployment checklists, and end-user guides to support long-term environment maintenance.

Qualifications
Mandatory Certification 1: Active ServiceNow Certified System Administrator (CSA) credential. (Note: Candidates must provide the email address associated with this certification for verification).

Mandatory Certification 2: Active ServiceNow Certified Application Developer (CAD) credential. (Note: Candidates must provide the email address associated with this certification for verification).

ServiceNow Core Seniority: Minimum of 5+ years of dedicated, progressive professional experience developing and supporting ServiceNow ITSM and Request Management modules.

Scripting & Technical Depth: High proficiency utilizing JavaScript within ServiceNow configurations, specifically mastering Business Rules, Client Scripts, GlideRecord APIs, and Script Includes.

Automation Engineering Acumen: Proven, hands-on experience using ServiceNow Flow Designer, Scheduled Jobs, and Notification frameworks.

Best Practice Alignment: Deep understanding of the Request Management lifecycle, ITSM module interdependencies, and scalable system configuration practices.

Analytical Reporting Background: Demonstrated experience configuring relational data into robust platform dashboards, reports, and operational analytics.

Soft Skills: Outstanding problem-solving, critical-thinking, and communication skills, with a proven capability to work independently and manage multiple priorities in a fast-paced environment.

Education: Bachelor’s degree in Computer Science, Information Technology, Data Science, or an approved equivalent combination of education and professional software development experience.

Nice to Have:
Professional platform credentials, specifically the ServiceNow Certified Implementation Specialist – ITSM certification.

Foundational experience delivering software or workflow configurations within a public sector or highly regulated governance setting.

Summary
If you're interested in the "Intermediate Software Developer" role based in Toronto, we encourage you to apply online at Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com to ensure their ability to fully participate in the interview process.

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