Contact Center Agent

Job Description

Job Description

JOB SUMMARY

People store is currently hiring for a Bilingual Contact Centre Agent who will be responsible for acting as the first point of contact for customers. They must make every effort to provide an outstanding customer experience and support our customers.

RESPONSIBILITIES:

• Ensures the handling of incoming calls
• Assist with outbound calls as needed
• Responds to customer questions
• Route calls or requests that are outside the established framework to the right place
• Listens, analyzes and diagnoses the nature of the problems
• Take charge of solving customer problems at the first point of contact and take responsibility for them within their functions
• Ensure customer satisfaction
• Ensures that taking calls is a priority
• Answers questions and provide customer service to our customers, including being responsible for handling emails
• Communicates second and third level problems to the various internal levels
• Commits to maintaining harmonious relationships with customers and the internal team
• Other related tasks

EDUCATION:

• High school education or equivalent. Post-Secondary education an asset.

EXPERIENCE:

• 1-year general office experience, including telephone techniques and computer skills, in a customer service environment is required

CORE COMPETENCIES:

• Customer Centricity
• Fostering Culture
• Collaboration
• Problem Solving & Decision Making
• Managing Through Change
• Developing Self & Others
• Planning & Results Orientation
• Communication
• Always Improving Mindset
• Business & Financial Savvy

People Store Staffing Solutions marks the inception of a truly Canadian success story in the staffing industry. The journey began in 1995 when the founder entered the staffing world right after college at the age of 20.

After several years with large multinational firms, contributing significantly to their growth in the Canadian market, the founder amassed 9 years of industry experience and a commendable track record. Ready for a new challenge and driven by rapid changes and declining values in the industry, the decision was made to reintroduce quality standards. This initiative later evolved into the People Store Quality Assurance Program (PQAP).

Encouraged by a close friend and seasoned entrepreneur, the founder embarked on a solo venture in 2003. Armed with a business plan crafted at a kitchen table, an idea, a dream, and immense ambition, the firm was launched. This marked the beginning of one of the most successful staffing enterprises in Canada.

Company Description

People Store Staffing Solutions marks the inception of a truly Canadian success story in the staffing industry. The journey began in 1995 when the founder entered the staffing world right after college at the age of 20.\n\nAfter several years with large multinational firms, contributing significantly to their growth in the Canadian market, the founder amassed 9 years of industry experience and a commendable track record. Ready for a new challenge and driven by rapid changes and declining values in the industry, the decision was made to reintroduce quality standards. This initiative later evolved into the People Store Quality Assurance Program (PQAP).\n\nEncouraged by a close friend and seasoned entrepreneur, the founder embarked on a solo venture in 2003. Armed with a business plan crafted at a kitchen table, an idea, a dream, and immense ambition, the firm was launched. This marked the beginning of one of the most successful staffing enterprises in Canada.\n\n