Senior Manager, Marketing Operations — Systems and Automation

Position Overview

We are seeking a Senior Manager Marketing Operations to own the systems workflows documentation and automation needed to make Marketing Operations more scalable reliable and AI-enabled. This role will help modernize how Marketing Ops works by improving marketing systems governance reducing process and technical debt andidentifyingpractical opportunities to simplify or automate manual GTM workflows.

The ideal candidate brings deep hands-on experience with marketing automation data quality workflow design andcrossfunctional GTM should be comfortable working acrossMarketing Sales Sales Ops Web and internal systems/data teams to improve how GTM work gets done. This includes clarifying ownership improving documentation reducing manual work and building more scalable systems and workflows.

Key Responsibilities

• Own governance documentation and operational health for core marketing systems including Marketo and adjacent GTM tools.

• Identifyand reduce technical debt across marketing-owned systems integrations workflows field/process governance and recurring operational processes.

• Build and manage a Marketing Ops systems and automation roadmap focused on improving speed quality consistency and team capacity.

• Establish clear operating standards for marketing systems and workflow requests including intake prioritization documentation ownership escalation paths and change management.

• Partner across Marketing Sales Sales Ops Web and internal systems/data teams to clarify ownership requirements and handoffs for shared GTM workflows including enrichment routing lifecycle processes data quality and CRM handoffs.

• Triage systems and workflow issuesidentifyroot causes and coordinate resolution with the right owners.

• Identifyhigh-friction manual workflows that can be simplified automated or AI-assisted and translate those opportunities into clear requirements owners dependencies risks and success measures.

• Create andmaintainenablement materials and documentation that help marketers sales partners and internal operators understand how to use systems follow key workflows andsubmitrequests correctly.

• Support adoption of AI-assisted workflows across Marketing Ops with a focus on measurable improvements in manual effort cycle time QA documentation or operational consistency.

Required Experience/Skills

• 7 years of experience in Marketing Operations Marketing Systems Revenue Operations GTM Operations or a related function preferably in B2B SaaS or a complex enterprise GTM environment.

• Deep hands-on experience with Marketo or a comparable marketing automation platform including governance admin standards program architecture troubleshooting and scalable process design.

• Strong working knowledge of Salesforce and common GTM systems integrations lifecycle processes routing/enrichment workflows and data flows.

• Proven experience improving marketing systems governance process documentation workflow design data quality and operational scalability.

• Experience with GTM automation enrichment or workflow tools such as Glean Clay ZoomInfo Common RoomWorkato Qualified 6sense or similar platforms.

• Practical experience using automation and/or AI tools to improve workflows documentation QA troubleshooting analysis or operational throughput.

• Ability to translate ambiguous business needs into clear process system automation or documentation requirements.

• Strong written communication and documentation skills with a bias toward scalable systems over one-off fixes.

• Strong cross-functional partnership skills including the ability to work effectively across Marketing Sales Sales Ops Web internal systems/data teams and technical stakeholders.

Pay Range

$131000 - $164000 CAD

About Us

Diligent is the AI leader in governance risk and compliance (GRC) SaaS solutions helping more than 1 million users and 700000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk build greater resilience and make better decisions faster.

At Diligent were building the future with people who think boldly and move fast. Whether youre designing systems that leverage large language models or part of a team reimaging workflows with AI youll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge but as an opportunity. The future belongs to those who keep learning and we are building it together. At Diligent youre not just building the future - youre an agent of positive change joining a global community on a mission to make an impact.

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What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment global days of service comprehensive health benefits meeting free days generous time off policy and wellness programsto name a few
• We have teams all over the world . We may be headquartered in New York City but we have office hubs in Washington D.C. Vancouver London Galway Budapest Munich Bengaluru Singapore and Sydney.
• Diversity is important to us. Growing maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team facilitate dialogue and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology insights and connections they need to drive greater impact and accountability to lead with purpose. Our employees are passionate smart and creative people who not only want to help build the software company of the future but who want to make the world a more sustainable equitable and better place.

Headquartered in New York Diligent has offices in Washington D.C. London Galway Budapest Vancouver Bengaluru Munich Singapore and Sydney. To foster strong collaboration and connection this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation teamwork and a strong sense of community.

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race color religious creed sex national origin ancestry citizenship status pregnancy childbirth physical disability mental disability age military status protected veteran status marital status registered domestic partner or civil union status gender (including sex stereotyping and gender identity or expression) medical condition (including but not limited to cancer related or HIV/AIDS related) genetic information or sexual orientation in accordance with applicable federal state and local also consider qualified applicants regardless of criminal histories consistent with legal requirements. See alsoDiligents EEO Policy and Know Your are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at .

To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.

Required Experience:

Senior Manager