Security Operations Manager
$60k per yearGardaWorld
GardaWorld is growing — and we’re looking for an exceptional Security Operations Manager to join our Security Services team in Vancouver!
In this full-time role, you’ll take ownership of a dynamic portfolio of client accounts, ensuring top-tier service and seamless operations every step of the way. As a key player on our team, you’ll act as the central hub connecting our clients, frontline teams, and internal partners—driving strong relationships, resolving challenges, and elevating performance.
You’ll be the go-to expert for client service, team leadership, and incident management, all while delivering an outstanding customer experience. No two days are the same, and your ability to thrive in a fast-paced environment will set you up for success. If you’re a driven leader who loves working with people, solving problems, and making things happen, this is your opportunity to shine.
What we offer you:
- Competitive salary of $60,000 + $5,000 travel allowance annually
- Comprehensive health benefits
- Flexible work schedule to support work-life balance
- Career growth & advancement opportunities within a global leader
- Participation in ASIS industry events to expand your network
- RRSP contribution after one year of employment
- Employee recognition programs that celebrate performance, achievements, and impact
Security Operations Manager key responsibilities:
- Drive client retention and satisfaction by delivering exceptional service and building strong, long-term relationships
- Own issue resolution end-to-end—lead corrective actions, respond to escalations promptly and professionally, and document thoroughly in line with corporate standards
- Turn expectations into execution by translating client needs and contract requirements into clear, effective operating instructions
- Lead account transitions by facilitating smooth start-ups and closeouts with precision and care
- Build high-performing teams by ensuring every site is fully staffed with trained, equipped, and motivated personnel ready to deliver
- Act fast on operational issues, driving corrective action and engaging teams to meet and exceed service standards
- Stay on top of performance metrics through regular review of reports (overtime, staffing, licensing, and account requirements) to proactively manage your portfolio
- Maintain operational excellence by completing Standing Orders, Site Hazard Assessments, and ensuring all client files remain accurate and up to date
- Partner effectively with union representatives on employee relations matters to support a positive and compliant work environment
What you bring:
- 1–2 years of experience in Account Management or Business Development
- Background in the security industry is a strong asset
- Post-secondary education in a security-related field is considered an asset
- CPP (Certified Protection Professional) or other relevant certifications are highly valued
- Strong communication skills, both written and verbal
- Excellent organizational abilities with a proven track record of thriving in a fast-paced environment
- Flexibility to work outside regular business hours as needed to support operations
- Clean criminal background check
- Valid driver’s license and reliable vehicle for travel between sites
- Legally authorized to work in Canada
SSVAN
Vacancy posted 1 hour ago
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