lululemon Manager - Global Community Operations

Description & Requirements

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

The Global Community (GC) Operations team is responsible for building the foundation that enables lululemon's community ecosystem to thrive. This team drives process, systems, and communications infrastructure that supports Ambassador, Partnership and Social Impact programs globally - from annual planning to measurement to platform design, implementation and data management.

core responsibilities

• Leads end-to-end build and implementation of the Global Ambassador Portal, governing a multi-year roadmap from FY26-FY30
• Drives cross-functional alignment across Technology, Product Management, Legal, Cross-functional stakeholders (ex: Casting), and Regional Sports Marketing teams (EMEA, APAC, China, NA) to ensure all Global Ambassador Portal project gates are met
• Manages two direct reports overseeing Global Ambassador Portal build workstreams and the Ambassador Communications, Translation, and Resources portfolio
• Leads Global and Regional change management and training for Global Ambassador Portal implementation across all Ambassador tiers and regions (EMEA, APAC, China, NA)
• Navigates PII data compliance and risk in partnership with Legal across multiple regions and countries
• Delivers regular status updates, risk flags, and decision facilitation to Director+ audience
• Oversees Ambassador-facing communications sign-off including emails, training materials, toolkits, and resource pages
• Recommends prioritization of post-MVP pilots to scale product feedback and support brand campaigns, laddering to the Enterprise Action Plan

qualifications

• 8-10 years of work experience inclusive of systems management, program operations, and communications for a global company
• College or university degree in Business, Communications, or equivalent
• Proven track record managing global programs and leading teams with a high degree of autonomy
• Experience with change management and new technology adoption at scale

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn't take yourself too seriously.

additional notes

Authorization to work in Canada is required for this role.

compensation and benefits package

lululemon's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from  $116,200 - $ 130,000 annually ; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.  

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week. #LI-Onsite #LI-KB2