Parts Order Desk Representative

Parts Order Desk Representative
Position Overview
Superior Farm Equipment is seeking a Parts Order Desk Representative to join our team in Regina, Saskatchewan.
This position supports the daily operations of our Parts Department, providing customer service, processing parts inquiries and orders, and coordinating with internal teams to ensure accurate and timely order fulfillment.
About Us
Superior Farm Equipment is a Canadian agricultural equipment manufacturer bringing together three established brands: Morris, Rite Way, and ProAG. We design, manufacture, and support equipment for seeding, land management, seedbed preparation, and hay handling, serving farmers across Canada and international markets.
Three strong brands. One Superior standard.
Key Responsibilities
Assist customers with parts inquiries, identify replacement parts, and process orders.
Maintain accurate customer and order records in the ERP system.
Coordinate with warehouse, shipping, and procurement teams to support timely order fulfillment.
Support daily Parts Department operations, inventory accuracy, and process improvements.
Provide professional customer service by phone, email, and in person.
Required Qualifications
Experience in customer service, parts, warehousing, or an equipment-related environment.
Strong computer, communication, organizational, and problem-solving skills.
Ability to work in a fast-paced environment with strong attention to detail.
Valid Saskatchewan Class 5 driver's licence.
Availability for seasonal shift schedules from April 1 to June 15.
Preferred Qualifications
Experience with BAAN ERP and knowledge of Morris equipment and parts.
Parts Management Technician training or related education.
Experience in agriculture, manufacturing, or heavy equipment.
What We Offer
Competitive compensation
Company-matched pension plan
Health and dental benefits
Life insurance
Short- and long-term