Service BDC Representative

Volkswagen Midtown Toronto is currently looking for a Service BDC Representative to add to their team in Toronto. Volkswagen MidTown Toronto is proud to be a member of The Humberview Group, representing 20 dealerships and 18 automotive brands.   

As a Service BDC Representative, you will play a key role in supporting our Service Department by delivering outstanding customer service and assisting clients with their inquiries, appointment scheduling, and service needs.

Our BDC team helps transform customer inquiries, concerns, and service reminders into meaningful appointments and lasting relationships. As the first point of contact for many of our customers, you’ll be an essential part of creating a positive experience and contributing to the continued success of Volkswagen Midtown Toronto.

Compensation: $18 to $21 per hour, plus a department monthly bonus. 

Why Join The Humberview Group?

• Career Growth– Advancement opportunities across 20 stores and 18 brands.
• Rewards & Bonuses– Referral bonuses up to $2,000 and incentive programs.
• Comprehensive Benefits– Health, dental, travel, life insurance, RRSP matching, and an Employment Assistance Program (EAP).
• Training & Mentorship– Learn from experienced leaders who support your growth.
• Exclusive Perks– Team member pricing on vehicles, service, parts, and accessories.
• Lifestyle Benefits– Discounts on brands and gym memberships.
• Great Team Culture– Social events, BBQs, and team outings.
• Work-Life Balance– No Sundays or holidays, plus long summer weekends.

The Humberview Group is one of Ontario’s leading automotive dealer groups and a proud winner of Canada’s Best Managed Companies for 2024, 2025, and 2026.

With over 60 years of success, our people and customer relationships continue to drive our growth.

What You'll Do

• Make 80–100 outbound calls daily to connect with customers and support service initiatives.
• Follow up with customers after their visit to ensure satisfaction and provide an exceptional customer experience.
• Assist customers by reviewing and scheduling recommended or manufacturer-required vehicle services.
• Handle service reminders, campaigns, recalls and internet opportunities.
• Following up on customer inquiries for the service department.
• Following up with past customers within the database to build long-term relationships and encourage repeat business.
• Other duties as required.

What We're Looking For

• Previous call center experience is an asset. 
• Experience in a dealership service department would be preferred.
• Must have excellent communication skills.
• Prior experience in a customer service role is required.
• Must be comfortable with computers and technology systems.
• Team-oriented individual.
• Strong time management skills.
• Must have the drive and desire to meet production goals and expectations.
• Works well in a team environment.

Join Our Team

At The Humberview Group, we believe great people create great experiences. We invest in enthusiastic, driven individuals by providing the training, mentorship, and support needed for long-term success.

Whether you’re starting your automotive career or looking for your next opportunity, we’d love to hear from you.

Apply today and grow with us.

The Humberview Group is an equal opportunity employer. Accommodations are available upon request throughout the recruitment process. We thank all candidates, but only those selected for an interview will be contacted. Please note, this position is open only to individuals who are legally entitled to work in Canada at the time of application and in the future. The Humberview Group does not provide sponsorship for work permits or immigration support.