Account Specialist - Warranty and Service Contracts

Experience Aviva Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

What you’ll do

Contract Review, Underwriting & Risk Support

• Assist in reviewing service contract and warranty agreements for completeness, accuracy, and alignment with internal standards.
• Support the evaluation of coverage terms, limits, conditions, exceptions, and risk exposures.
• Identify non-standard risks and assist with referrals and escalations under delegated authority frameworks.
• Assist in underwriting reviews, audits, and renewal assessments for existing business.
• Support the development and maintenance of contract wordings, agreements, and program documentation.

Pricing & Deal Support

• Support pricing analysis for new and renewal business using established guidelines and tools.
• Assist in reviewing deal structures and profitability metrics.
• Prepare financial, pricing, and risk summaries for internal approvals.
• Support business growth initiatives while maintaining profitability objectives.

Program & Portfolio Management

• Build, monitor, and assist in auditing new and existing warranty and service contract programs.
• Track claims activity, contract utilization, loss trends, and other performance metrics.
• Identify portfolio trends, anomalies, and opportunities for improvement.
• Support quarterly and monthly performance reporting and portfolio reviews.

Stakeholder Collaboration & Relationship Management

• Partner with Sales, Finance, Operations, and other business units to gather and assess deal information.
• Develop and maintain strong working relationships with brokers, MGAs, administrators, dealers, and service providers.
• Support market presentations, partner meetings, and business development activities.
• Work collaboratively across business lines to support a multi-line approach and superior customer experience.

Process Improvement & Compliance

• Maintain accurate and complete file documentation in accordance with departmental requirements.
• Ensure data integrity across systems, reports, and program records.
• Support workflow improvements, reporting enhancements, and operational efficiencies.
• Maintain awareness of marketplace changes, insurance trends, and regulatory developments.

What you’ll bring

• University degree or college diploma.
• 2-4 years of experience in warranty, service contracts, F&I, TPA, underwriting support, pricing analysis, contract analysis, or related disciplines.
• CIP or FCIP designation considered an asset.
• Experience working with dealers, OEMs, brokers, MGAs, or service contract providers is beneficial.
• Strong analytical ability with the capacity to assess information, identify trends, and support business decision-making.
• Demonstrated commercial awareness and understanding of business and customer impacts.
• Proficiency with MS Suite.

Core Skills & Competencies

• Strong organizational skills and attention to detail Ability to manage multiple stakeholders and competing priorities
• Customer-focused mindset Excellent written and verbal communication skills Collaborative team player who thrives in cross-functional environments
• Comfortable working in a changing environment and with ambiguity Learning agility and commitment to continuous professional development

What you’ll get

• The salary band for this position ranges from $85,000 to $105,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Hybrid flexible work model
• Outstanding career development opportunities.
• Competitive vacation package with the option to purchase 5 extra days off per year.
• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
• Corporate wellness programs to support our employees’ physical and mental health.
• Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted internally & externally.
• Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.