Digital Client Servicing Director at Sun Life

Sun Life Québec

Elevate your career as the Director of Digital Servicing at Sun Life, where you'll drive digital client self-service and channel shift initiatives in a hybrid work environment. Lead the charge in transforming digital servicing while aligning with business strategies for optimal client experiences. In this director-level role, you will collaborate with cross-functional teams to understand contact drivers and strategically pivot clients to digital channels. The position demands expertise in digital strategy, a strong focus on analytics, and the ability to innovate within the digital landscape to enhance client interactions. Key Responsibilities:

Develop and execute digital servicing strategies for self-service outcomes
Collaborate with teams to reduce inbound call volume
Lead identification and prioritization of digital initiatives
Create performance metrics to assess success
Drive digital journey improvements and strategic reporting

Requirements:

Bachelor's degree in business or related field
5-10 years of experience in digital strategy
3-5 years in senior management position
Proven experience in digital transformation initiatives
Bilingualism required for Quebec interactions

Drive digital transformation at Sun Life, leveraging your strategic acumen and leadership skills to optimize client experiences. #J-18808-Ljbffr

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Vacancy posted 1 day ago

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