Public Inquiry Officer Fsra

Serve Ontario consumers through FSRA public inquiries, correspondence, and regulatory information services. Research regulations, clarify requirements, and respond across multiple channels.As an Inquiry and Correspondence Officer on the Public Affairs Team, you will provide one-window service for FSRA. The six-month fixed-term position involves detailed public and stakeholder inquiries, complaints, and correspondence. You will interpret legislation, policies, procedures, and programs for regulated financial services audiences.Key Responsibilities:
Provide information about FSRA regulations, policies, processes, and programsRespond to inquiries and complaints by telephone, mail, email, and in personResearch databases, information systems, reference materials, and resource documentsPrepare correspondence, inquiry summaries, notes, surveys, and reportsIdentify emerging issues and develop executive correspondence messagingRequirements:
Postsecondary degree or diploma in a related fieldOne to two years of client or public inquiry experienceAbility to research and interpret legislation, regulations, policies, and proceduresStrong written communication for correspondence, reports, briefings, and responsesComputer proficiency with database and spreadsheet applicationsBring regulatory research, customer service, writing, and conflict resolution skills to FSRA’s public inquiry and correspondence services.
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