IT Technical Business Analyst - Senior (Onsite) JP883

PROJECT OVERVIEW

The Modernization of Operations initiative aims to identify and address areas within Public Security and Emergency Services (PSES) program service delivery that rely heavily on manual processes. The goal is to leverage AI and emerging technologies to achieve substantive efficiencies, enhance data collection, and improve decision-making. This work supports the PSES IMT Strategic Plan which aligns with the GoA's Red Tape Reduction initiative and Digital Strategy to deliver world‑class digital services for all Albertans.

Findings from this project will support the multi‑year modernization and IMT strategic plan for the Department, to be implemented in partnership with Technology and Innovations.

SCOPE OF WORK

The business analyst will support PSES in initiating and advancing the Modernization of Operations initiative. The scope encompasses a comprehensive assessment of current service delivery processes across PSES program areas, with a particular focus on those that are predominantly manual. The business analyst will identify and document opportunities for modernization through process re‑engineering, digitization, automation, and the adoption of AI and emerging technologies.

In collaboration with stakeholders and technical support teams, the business analyst will develop a baseline of existing processes, estimate potential efficiency gains, and recommend practical strategies for technology adoption. The business analyst will also support change management activities, ensuring recommendations are aligned with GoA standards and organizational mandates.

OBJECTIVES AND RESPONSIBILITIES

1. Process Review and Modernization Opportunities:

   • Identify opportunities for business process improvements that enhance efficiency, accuracy, or customer satisfaction in the delivery of program services.
   • Provide recommendations for program services delivery process re‑engineering through the use of Lean Six Sigma Engineering principles, options for automation, or further digitization, AI adoption that align with GoA modernization objectives and best practices.

2. Project Planning and Stakeholder Engagement:

   • Develop and maintain a detailed work plan outlining all assessment activities, timelines, and resource requirements.
   • Collaborate with stakeholders across five PSES divisions (Correctional Services, Public Security, Financial Services, Alberta Emergency Management, and Strategy, Support, and Integrated Initiatives) to conduct process mapping and gap analysis of manual service delivery workflows.
   • Engage with teams within Technology and Innovations, including Technology Support and Operations, Digital Design and Delivery, Data and Content Management, Cybersecurity Services, and Privacy and Policy Services to integrate technical perspectives, processes and standards.

3. Evaluation:

   • Completeness of Baseline Information: Development of baseline metrics for manual processes, including cycle time, touch time, wait time, volume, frequency, error rates, resource effort, and other relevant indicators.
   • Quality of Process Analysis: Documentation of clear, end-to-end process maps; identification of process pain points and contributing root causes.
   • Assessment of Modernization Opportunities: Identification of modernization opportunities, categorized by workflow optimization, digitization, automation, or adoption of emerging technologies; preliminary assessment of feasibility, constraints, and alignment with departmental priorities.
   • Estimated Potential Benefits: Estimation of expected (not realized) performance improvements, such as reduced cycle time, reduced manual effort, error reduction, and enhanced data quality.
   • Quality and Completeness of Deliverables: Accuracy, clarity, and usability of all documentation and recommendations; evidence of appropriate engagement with program areas and Technology and Innovation teams to validate findings and ensure alignment with modernization and IMT governance.

4. Reporting and Recommendations:

   Prepare an executive‑level measure‑based report and presentations summarizing findings, opportunities, and a phased strategic plan. Deliver actionable insights and a phased roadmap for addressing key risks, modernizing systems and processes, and supporting the Department's IMT strategic plan. Validate findings and recommendations with stakeholders to ensure alignment with operational priorities.

5. Change Management Support:

   Support change management activities to facilitate successful adoption of new technologies and processes.

DELIVERABLES

1. Work Plan: a validated work plan outlining project activities, milestones, and resource requirements.

2. Baseline Assessment Report: Documentation of current‑state manual processes, including baseline metrics, process maps, pain points, constraints, and risks.

3. Modernization Evaluation Framework: A practical evaluation framework, suitable for use in TI intake and prioritization processes, describing:

   • Methods and metrics for assessing modernization opportunities.
   • Approach for estimating potential benefits before implementation.
   • Guidance for how future post‑implementation evaluation could be performed by PSES or TI, when/if solutions are implemented.

4. Modernization Opportunities Report: A comprehensive report detailing:

   • Identified modernization opportunities across PSES program areas.
   • Categorization of opportunities (digitization, automation, workflow redesign, emerging technologies, etc.).
   • Estimated potential efficiency gains and expected performance improvements.
   • High‑level feasibility considerations, enablers, and barriers.
   • Alignment to PSES strategic and IMT priorities.

5. Technology Adoption Roadmap: Phased plan for implementing AI and emerging technologies.

6. Final Operational Modernization Report: A validated final report, delivered in a format suitable for executive stakeholders, including a stakeholder engagement summary, phased roadmap for recommended improvements, modernization opportunities, efficiency gains, and evaluations for any modernization opportunities implemented, and recommendations for ongoing monitoring and continuous improvement. The final report will be included in the IMT Strategic Roadmap in preparation to provide to Technology and Innovations.

7. Change Management Support Plan: High‑level change management considerations, including potential impacts, stakeholder groups, and adoption factors relevant to proposed modernization opportunities.