Store Manager, Smithers

What you’ll do

Customer Service: Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer. Enforces delivery of our operating model customer service standards. Provides an exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels. Supports the organization in customer acquisition through the promotion of our customer loyalty and credit card programs.

Operations: Demonstrates and follows up on execution of Mark’s visual compliance standards, store maintenance and pricing standards. Establishes plan and follows up on execution of weekly price changes, promotional set-ups, and department POP as per workbook resulting in 100% system pricing including weekly pricing sweeps. Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control. Oversees preparation for annual inventories. Follows and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures. Creates and or monitors the creation of efficient store weekly scheduling for both sales and support functions.

Training: Provides continuous feedback and coaching to management and team members based on key metrics and observed behaviours through Shift Starters, one‑on‑ones, and performance management coaching programs. Creates development plans and conducts annual appraisals for management team and direct reports; supports and coaches to improve any performance gaps and conducts ongoing coaching to improve the team. Ensures execution of the customer experience and provides resolution for all customer concerns. Develops and leads recruiting and hiring strategy for the store, maintains a complete team. Creates succession plans through continuous training and development.

Leadership: Acts as a brand ambassador by promoting brands and culture. Continually motivates team and performance through recognition programs, store contests, customer compliments, etc. Maintains Mark’s performance‑management expectations including progressive discipline where necessary. Follows the disciplinary process consistently and impartially. Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering).

What you bring

• Proven ability to coach, mentor and develop department and store teams through setting expectations, communication, coaching, feedback and ongoing support.
• Proven ability to build and manage a daily, weekly plan for the department and store.
• Exceptional communication and organizational skills.
• Superior training and mentoring skills.
• 3‑5 years retail experience required.
• High energy, enthusiasm and a drive to succeed.
• Basic computer skills required.

Benefits

• Comprehensive benefits and retirement programs.
• Performance incentives.
• Other perks to support your well‑being.
• Career growth opportunities and product discounts.
• Competitive salary range between $44,000 and $55,000.