Business Consultant - Production Support & UAT (ECH-ON)

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Are you ready to join an award‑winning, purpose‑driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

• Work‑life harmony with access to an award‑winning holistic wellness program
• Continuous learning through our robust corporate curriculum and education reimbursement program
• Incredible rewards, travel incentives, and product and service discounts
• Pay‑for‑performance and best‑in‑class recognition programs
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more

Position Details

You will lead the investigation and analysis of Production Issues from across the insurance business including Underwriting, Claims, Finance, with a focus on the Guidewire suite of Applications. You will focus on understanding and addressing business needs by translating business needs into efficient system and process solutions. You will drive User Acceptance Testing efforts for enhancements and changes, ensuring fixes are validated pre and post deployment. Your role bridges production support and testing to ensure operational stability, timely delivery and continuous improvement. You will drive system and process changes, managing your deliverable against set timelines for successful project and maintenance release deployments.

What You Will Do

• Act as the key liaison for production incident intake, business impact assessment, and root cause analysis
• Collaborate with stakeholders to analyze and document issues, propose fixes and workarounds to remediate and track resolution through to deployment
• Partner with IT to analyze requirements to determine system potential, down‑ and upstream system impact, and the relative impact to business
• Facilitate review and sign‑off of requirement artifacts, working with IT and other teams to validate feasibility and alignment
• Inspire stakeholders in the art of the possible and utilize best practices to influence optimal solution design
• Ensure test processes, methodologies and tools are applied appropriately
• Develop and document test scenarios, test matrices, and execute system integration testing
• Execute User Acceptance Testing (UAT) and Post Acceptance Testing (PAT) after system implementation
• Actively participate in the post‑implementation support and review phase
• Assist in updating system tables/files accurately when changes are requested, including product configuration and admin setup
• Assist in communicating to management, team leaders and trainers on any new or changed functionality of a system
• Provide technical support for clients via phone and e‑mail to accurately record a detailed description of known issue, and work with cross‑functional teams to address in a timely manner

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are

• Post‑secondary education in Business or Information Technology
• Minimum 5 years' proven experience in the Insurance industries required
• Minimum 1–3 years experience with Guidewire
• CIP, CRM, CBAP, CAPM, PMP preferred but not required
• Strong interpersonal skills and ability to work in a team environment
• Strong analytical and problem‑solving skills
• Excellent written communication, verbal communication, and presentation skills
• Strong technical acumen and demonstrated experience in data gathering, data analysis, data back‑filling, and the creation of conceptual and logical models
• Bilingual (English and French) is nice to have

Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.