Client Service Coordinator I

Job Responsibility:

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.

“At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.”

Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, and applicable Provincial Human Rights Codes

DUTIES AND RESPONSIBILITIES

• Handle and document prospective client inquiries regarding requests for care and service
• Assess client service needs in consultation with the Supervisors;
• Reports to Case Managers, funder or government programs required.
• Notify clients of any schedule change if needed.
• Assist with training and mentoring of new staff.
• Participate in client satisfaction initiatives.
• Handle and document client concerns and complaints in a timely manner and as appropriate,

notify the Supervisors; maintain appropriate documentation.

• Market and promote Bayshore Home Health in keeping with the individual Branch Office

Sales and Marketing Plan.

• Participate in ongoing internal and/or external continuing education activities.
• Adhere to Bayshore Policies and Procedures.
• Participate in quality activities and continuous improvement initiatives in keeping with the

company's Quality Management System.

• Participates in proactive Health & Safety activities while performing all duties. Is responsible

to notify immediate Supervisor of any Health & Safety risks or concerns.

• Maintains confidentiality of client and corporate information and discusses same only with

appropriate Bayshore personnel.

• Complete other tasks as requested.

Job Qualification

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.

“At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.”

Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, and applicable Provincial Human Rights Codes.

Education Minimum- Secondary School Diploma. Completion of a recognized Program ,such as the Licensed/Registered Practical Nurse Program and/or a Medical Terminology course is preferred. Experience A minimum of two years related customer service experience, preferably in healthcare. Other Skills and Abilities Exceptional organizational and interpersonal skills; proven ability to work both independently and as part of a team; ability to meet deadlines and strong commitment to continual learning; demonstrated competency in keyboarding and Windows scheduling software; ability to operate all standard office equipment; proficiency in written and spoken English as well as French in Branch Offices that provide service to French speaking clients. Internal candidates must have a demonstrated track record of achievement in dealing with clients and employees and have demonstrated above average initiative. Successful internal candidates must complete a three month probationary period specific to the Client Service Coordinator position. STANDARDS OF PERFORMANCE The Client Service Coordinator must demonstrate ongoing competency in completing all expect ed duties and responsibilities as detailed in this as well as specific goals and objectives that are agreed to. PERFORMANCE REVIEW Performance will be reviewed on an ongoing basis with a formal review at the end of the three month probationary period and subsequently, on at least an annual basis. Input will be sought from the employee, their Supervisor, employees at the Branch Office and the National Service Centre and in addition, will be based on ongoing client feedback and the extent to which performance meets expectation