Chop Banquets - Supervisor

Position Summary
The Event Supervisor is responsible for overseeing the full event lifecycle, including planning, administration, sales support, and execution. This role ensures events are properly organized, communicated, and delivered to both operational and financial standards.Core Responsibilities
1. Daily Planning & Organization
Review EOs, emails, Ameego, and event systems daily
Ensure all event details are accurate and communicated
Maintain readiness of rooms, boards, and documentation
Apply the Success Triangle in decision-making
2. Event Execution Oversight
Greet clients and confirm event expectations
Coordinate timing with kitchen, service team, and host
Monitor guest experience and resolve issues
Ensure all complaints are followed through to resolution
3. Administrative & Sales Responsibilities
Manage and create EOs, invoicing, and event documentation
Fully trained in all aspects of operating systems including OSEM, Ameego and POS
Track sales activity and maintain accurate records
Respond to sales inquiries and leads professionally and promptly
Support or act on behalf of the Event Manager
Ensure all events are entered correctly into POS
Complete credit card pre-authorizations
Complete event postings and payments in OSEM
4. Operations & Facility Management
Prepare detailed setup instructions for teams
Maintain event spaces and storage areas to standard – Show ready at all times
Conduct facility walkthroughs to ensure:CleanlinessFunctionality (lighting, equipment)
Communicate operational updates with leadership
5. Labour & Scheduling
Manage weekly schedules, and create
Monitor labour usage and adjust as needed
Ensure appropriate staffing levels for all events
6. Team Leadership & Development
Support team development and coaching
Train new employees and ensure onboarding completion
Conduct or support interviews and hiring processes
Promote accountability and performance standards
7. Weekly & Period Responsibilities
Place AV and inventory orders
Coordinate beverage and liquor orders
Manage inventory (OSI, smallwares)
Complete required reporting (SOCAN, etc.)
Key Performance Indicators (KPIs)
Accuracy of event documentation (EOs, invoices)Client satisfaction and retentionResponse time to leads and inquiriesEvent organization and readinessOperational efficiency and cost controlTeam development and engagement
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