Logistics Coordinator - Inbound

Job Posting: Logistics Coordinator - Inbound

Availability: Full-time with an ability to work mornings, afternoons, overnights, holidays, and occasional weekends. 

Lush Fresh Handmade Cosmetics supports more than 250 retail stores in Canada and the USA, a mail-order business, and Distribution and Manufacturing centers based in Toronto.  Lush is known worldwide for our unique bath and beauty products, amazing skin and hair care, personalized customer service, environmental activism, and a fun & funky store atmosphere. We are dedicated to the practices of fair-trade sourcing and supporting sustainable communities, giving back to organizations that can make a difference through our Community Donations program.

Reporting to the Inbound Lead, this role ensures that inbound, export, and community donations logistical requirements are met while optimizing costs and ensuring service expectations. This role requires a self-driven individual with strong communication and organizational skills who can deliver high-level service through proactive communication.

The ideal candidate will understand business-critical functions and priorities. They will confidently communicate timelines and delivery expectations across inbound, exports, and donation streams. They will drive operational excellence, identify process improvements, and ensure quality, compliance, and value across all National & International activities.

As an Inbound Coordinator, you bring LUSH’s practices into all elements of your work: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

What you do (responsibilities):

• Support the execution of inbound national and international logistics operations into North America, ensuring alignment with the direction set by the Inbound Lead
• Coordinate and track inbound shipments from global suppliers and manufacturing sites into LUSH North America distribution points
• Work closely with freight forwarders, carriers, and customs brokers to ensure timely and compliant import and export of goods.
• Assist in maintaining and executing inbound transportation and export SOPs to ensure shipments meet all regulatory and customs requirements
• Monitor shipment status, delivery timelines, transport costs, and service performance, escalating issues to the Inbound Lead as required.
• Collaborate with internal stakeholders, including Procurement, Manufacturing, and warehouse teams, to support smooth inbound and export flow and resolve operational challenges
• Provide regular updates and visibility on inbound shipment status, delays, and risks to stakeholders
• Support customs clearance processes by ensuring documentation accuracy and compliance with import and export regulations.
• Assist in identifying cost-saving opportunities such as freight consolidation, routing efficiencies, and carrier utilization improvements.
• Maintain accurate data records, shipment tracking, and documentation within internal systems
• Help identify inbound logistics constraints and proactively communicate risks to support contingency planning led by the Inbound Lead.
• Contribute to continuous improvement initiatives focused on efficiency, cost reduction, and service level enhancements.
• Support carrier performance tracking and contract compliance, flagging discrepancies or issues
• Provide operational support for projects and initiatives related to inbound international logistics
• Foster strong working relationships with external partners (freight forwarders, brokers, vendors) and internal teams to ensure alignment and service excellence
• Take a proactive, solution-oriented approach to problem-solving, escalating complex issues appropriately to the Inbound Lead
• Ensure timely communication of any disruptions that could impact inventory availability or downstream operations

Who you are (qualifications):

Required:

• Has held current role for a minimum of 1 year
• At least 2 years of  direct experience working in Logistics, Procurement and/or Distribution at Lush or externally
• Demonstrated ability to be proactive and resourceful when dealing with issues and challenges
• Demonstrated ability to work collaboratively and communicate effectively with others at all levels within the organization
• Demonstrated ability to operate in a fast-paced, high-pressure, and dynamic environment, and the ability to adapt and change
• Excellent analytical, critical thinking, and troubleshooting skills
• Excellent oral and written communication skills
• Self-directed and driven to achieve desired results
• Service-oriented with keen attention to detail and diligent on follow-up
• Proficient with MS Office and Google Suite
• Respect for your working environment and those around you
• Ability to travel domestically or or International travel as required

Preferred:

• A minimum of 2 years of direct experience in freight/transportation and procurement
• Strong understanding of transportation metrics and their role in supporting supply chain objectives
• Transportation of Dangerous Goods certified 
• Knowledgeable in transportation laws and regulations
• Experience with all modes of transportation 

How to Apply: Submit an application found on the Colleague Center Internal Job Board

Need help? Email View email address on job-boards.greenhouse.io" target="_blank"> View email address on job-boards.greenhouse.io

Only select applicants will be considered for this opportunity based on our selection criteria

The above information on this description has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings. We welcome diverse candidates to our recruitment process.  Lush is committed to providing accessible employment practices. Requests for accommodation can be made at any stage of the recruitment process. Applicants are asked to please make their needs/requirements known.

Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, differently abled, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction.

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Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many  diverse First Nations, Inuit and Métis peoples.