Remote Technical Trainer

About Us

Role Summary

Sophos is seeking a Technical Trainer to develop, own and drive training and enablement-focused projects and programs for the Sophos Managed Detection and Response (MDR) team. In this position, you will create and conduct technical training courses on operational processes and procedures to further our mission of identifying and responding to cyber threats.

Central to this role will be working with internal and external stakeholders, so you will need to bring strong and relevant experience of managing projects and programs involving multiple inputs and driving success for all parties involved. This is an excellent opportunity to join an experienced team within Sophos, and to take control of and accelerate both new and existing programs.

What You Will Do

• Drive the execution of training on topics such as security operations polices, processes and procedures, threat identification/analysis, and incident response
• Support the creation of curricula from multiple sources of information including, but not limited to operational processes, procedures and policies, engineering documentation, field service requirements or software documentation
• Collaborate with SMEs to ensure appropriateness and accuracy of curriculum content
• Coordinate with various internal teams to ensure that course material reflects current product features
• Instruct participants in both classroom lectures and hands-on labs via remote/virtual training sessions
• Ensure documentation is regularly updated to maintain applicability and accuracy of course material
• Remain current on the latest research and trends in cybersecurity to maintain SME-level knowledge and insight
• Evaluate effectiveness of training activities through assessment of course feedback and performance evaluations

What You Will Bring

• 1+ years of experience within a cybersecurity environment; 1+ years of experience developing content for technical training and/or within a formalized training role
• Hands-on experience using a Learning Management System for content creation
• Exceptional interpersonal and communication skills, both spoken and written English; this role will require the ability to identify and improve upon individual knowledge/skill deficiencies within a one-on-one context
• Experience with a project Management tool like Jira is a plus
• Proficiency in additional languages is a plus
• High comfort level when speaking to large groups
• Ability to translate complex concepts into simple and understandable narratives
• Possession of current technical certifications relating to the domain of cybersecurity is a plus
• Excellent organizational and time-management abilities
• Thrives in a multitasking environment and can adjust priorities on-the-fly

In Canada, the base salary for this role ranges from $56,000 to $94,000. In addition to base salary, we offer additional compensation including bonus eligibility and a comprehensive benefits package.  A candidate’s specific pay within this range will depend on a variety of factors, including job-related skills, training, location, experience, relevant education, certifications, and other business and organizational needs. 

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Ready to Join Us?

At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.

What's Great About Sophos?

· Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.

· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit

· Employee-led diversity and inclusion networks that build community and provide education and advocacy

· Annual charity and fundraising initiatives and volunteer days for employees to support local communities

· Global employee sustainability initiatives to reduce our environmental footprint

· Global fitness and trivia competitions to keep our bodies and minds sharp

· Global wellbeing days for employees to relax and recharge 

· Monthly wellbeing webinars and training to support employee health and wellbeing

Our Commitment To You

We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know. 

Data Protection

If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.