Talent Acquisition Partner

Why DUCA? 

We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  

We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™ . 

DUCA () is distinguished for the following: 

• Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
• Competitive rates.
• Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
• Profit sharing among Members.
• Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
• A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab ( a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.

A career with DUCA means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.   At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 

Talent Acquisition Partner

DUCA is looking for a Talent Acquisition Partner to join our growing team! 

Job Purpose & Summary

The Talent Acquisition Partner establishes partnerships with hiring leaders to attract, identify, and hire top talent that will enable DUCA’s growth and the achievement of strategic objectives. This position consults with hiring leaders to gain a deep understanding of their business and talent needs and develops tailored recruitment plans. The Talent Acquisition Partner advises People Leaders on recruitment procedures and best practices and provides feedback and coaching to develop managers’ interviewing and hiring skills and ensures compliance with employment and human rights legislation.

The Talent Acquisition Partner manages DUCA’s end-to-end talent acquisition process for primarily high volume individual contributor and management positions, including candidate sourcing, pre-screens, assessments, interviewing, facilitating debrief and selection discussions, and also managing the employment offer process and pre-employment checks for selected candidates.

Key Accountabilities & Duties

• Manage full lifecycle recruiting for all assigned positions including short-listing top candidates with fulsome recommendations delivered to hiring leaders
• Develop trusting and collaborative relationships with hiring leaders; become an integral member of those teams as a trusted advisor
• Conduct intake sessions with hiring leaders to understand their business objectives and priorities, position requirements, set expectations, and gather input regarding sourcing approach
• Help hiring leaders articulate and define hiring needs, including technical requirements, skill gaps, ideal candidate profiles and potential internal talent
• Develop effective recruitment plans, identify optimal talent attraction and sourcing tactics; identify unique and creative solutions to fill difficult roles
• Utilize labour market data, market research, and other data to inform and influence hiring leaders regarding their needs, recruitment approach and decision making
• Develop networks of candidates and build strong pipeline of qualified candidates for critical roles
• Accurately manage candidate activity / requisition lifecycle in an Applicant Tracking System (ATS) or other systems to ensure data integrity for reporting
• Review applications and conduct phone interviews with candidates to assess fit with DUCA and technical skill requirements. Present shortlisted candidates to hiring leaders, articulating candidate strengths and areas to explore further
• Coordinate and/or conduct interviews and job fit assessments; guide hiring leaders to customize interview guides and assessments that will enable them to thoroughly and accurately assess candidates; participate in in-person interviews when possible
• Provide feedback and coaching to improve hiring leader capabilities related to defining needs, interviewing skills, legal considerations, compliance with DUCA’s recruitment practices and other best practices
• Facilitate debrief meetings with interviewers / decision makers in a way that guides managers to make the best selection decision
• Ensure an excellent candidate experience that represents DUCA’s culture and employment brand; influence hiring leaders and interviewers to understand importance of candidate experience and best practices
• Manage the internal candidate experience and coach leaders to provide positive and constructive feedback to internal candidates
• Guide hiring leaders in making compensation decisions aligned with DUCA’s compensation program
• Manage the offer process for assigned positions including the coordination of all pre-employment checks, seamlessly transitioning new hires to onboarding steps
• Review documentation, as assigned, that is prepared within the Talent Acquisition team before it is presented to candidates to ensure quality control and error-free work.
• Reinforce DUCA’s commitment to providing fair and equitable recruitment and selection practices and ensure appropriate documentation is maintained for each candidate and recruitment file
• Represent and communicate DUCA’s employment brand through social media posts, writing creative job postings, communication with candidates, potential candidates, employees and through other recruitment marketing initiatives such as hiring events
• As required, review attrition and recruitment reports with leadership to identify areas of opportunity related to the recruitment process
• Participate in projects, implement best practices, embrace change and help improve the overall talent acquisition function

Occupational Experience & Education Requirements

• Post-secondary education in Human Resources, Business, or related experience
• 3-5 years’ experience conducting full life-cycle recruiting, with experience in high-volume roles considered an asset
• Experience with applicant tracking systems
• Experience coaching and / or advising People Leaders or employees
• Experience in the financial services industry considered an asset
• Other HR experience considered an asset
• Experience recruiting mid-to-senior level roles considered an asset
• CHRP/CHRL considered an asset

Knowledge, Skills & Attributes

• Exceptional interpersonal skills and positive attitude, with the ability to respectfully and tactfully interact with a variety of internal and external stakeholders from diverse backgrounds
• Superior written and verbal communication skills with the ability to summarize and present information in an engaging manner
• Demonstrated ability to take a consultative approach, build strong collaborative relationships, influence key stakeholders, and gain consensus to achieve goals
• Highly self-directed and solution-oriented with a high sense of urgency to deliver results and meet business deadlines in a fast paced environment with competing demands
• Intellectual curiosity and critical thinking skills with the ability to quickly learn complex business functions
• Ability to identify and understand relevant data and use data to make fact-based decisions
• Exceptional organizational and multi-tasking skills with a strong attention to detail
• Strong computer literacy and proficiency in MS Office products specifically Outlook, Word, and Excel
• Comfortable working with various social media platforms and social media recruiting
• Knowledgeable of relevant employment and human rights legislation
• General knowledge of compensation programs and other HR programs

Working Conditions

• Some roles eligible for hybrid work environment

Department: People & Culture 

Primary Location: Corporate Office  

Employment Status: Full-time

Hours per Week: 38

Salary:  The annual salary range for this position is $64,023 to $80,029.  Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. This position may be eligible for discretionary bonuses.

DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.

Our hiring process includes AI screening for keywords and minimum qualifications. Talent Acquisition Partners review all results.

Qualified applicants are encouraged to submit their application.  Applications must include a resume.

We thank all applicants but only those considered for an interview will be contacted.