IT Support Analyst

The Opportunity

The Ottawa Senators are seeking an energetic, detail-oriented professional to join us as an IT Support Analyst. This is an excellent opportunity to join an NHL franchise in an area behind the scenes which will allow the candidate to become fully engaged in the business of a major league sports team.

The successful candidate will be passionate about providing great desktop support to internal stakeholders, as well as taking ownership of driving improvements to our current IT processes and helping to improve fan experiences.

Number of vacancies: 1 . This is a newly created role.

Key Responsibilities

• Responding to desktop IT support tickets (O365, network issues, system access, software installation, etc.).
• Providing on-site support to multiple locations including Canadian Tire Centre, Bell, Richcraft and Cavanagh Sensplexes.
• Hands on experience with laptop and desktop repair.
• Supporting Manager, IT Operations in implementation of IT Roadmaps.
• Suggesting improvements to information security, privacy, and operations.
• Providing support for critical game day systems (after hours and weekends as needed).
• Ensuring on-site hardware operates optimally and responds to unplanned outages as per business continuity requirements.
• Manage and mentor junior IT support staff including co-op students.
• Always be a welcoming a supporting source of help for your colleagues.
• Managing relationships with key stakeholders in Hockey Operations and Business Operations.
• Staying up to date with new technologies and industry developments.
• Ensuring that IT and Security Policies are enforced.
• Keep system and network documentation up to date.
• Other ad-hoc projects and tasks.

Qualifications (what We Look For)

• Possess a college diploma or equivalent.
• Have strong experience in the IT Industry, especially end-user support (3 to 5 years).
• Demonstrate strong experience in supporting the Microsoft stack.
• Are a self-starter who can work with minimal supervision.
• Have an empathetic personality.
• Have proven customer service skills.
• Have superior time management and organizational skills.
• Show the ability to work both independently and in a team environment.
• Can think on your feet and outside the box.
• Can utilize developed troubleshooting skills.
• Can work in a constantly changing and fast-paced environment.
• Can learn new concepts quickly and share this knowledge with others.
• Possess exceptional written and verbal communication skills.
• Are fluent in English, spoken, and written (Other languages are an asset).

Required Technical Skills And Experience

• Windows 11
• Windows Server
• Office 365 (including Security & Compliance)
• Virtualization (VMWare or Hyper V)
• Active Directory/Azure Active Directory/Entra
• Exchange
• InTune
• Networking
• Hardware Support (desktop, server, network)
• Scripting languages: PowerShell, BASH, etc.
• Endpoint, Systems, and Network security

Nice-to-Have But Not Required Technical Skills And Experience

• Aruba Networking
• Zendesk ticketing system
• Zoom Workplace
• Scoreboard systems (OES)
• Large Venue or Sports & Entertainment experience

Who We Are

The Ottawa Senators Hockey Club is a professional sports organization competing in the National Hockey League (NHL) and representing Canada’s capital city. The Club delivers world-class sport and live entertainment experiences to the Ottawa-Gatineau region while operating in a fast-paced, collaborative environment across hockey operations, business operations, and event delivery, with a shared commitment to excellence, integrity, and community impact.

What We Offer

Employees will have the opportunity to work in a unique industry, with access to to memorable fan experiences, and exclusive perks such as: staff tickets to games and events, partnership discounts (Goodlife, etc.), and free on-site parking - along with the chance to contribute to an organization that takes pride in its people, its performance, and its community.

This role is eligible for a comprehensive benefits package, including health, dental, wellness subsidy, and retirement programs. Support for continued learning (tuition reimbursement) is available, as well as access to multiple learning platforms.

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