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Desktop Administrator

$33.93 - $37.39 per hour
Full-time

SASKATCHEWAN DISTANCE LEARNING CENTRE


Primary Responsibilities
* Provides timely and responsive onsite Tier 2 support to end users and escalates to Tier 3 support when necessary.

* Accurately troubleshoots, installs and configures software and hardware on end user computer, peripherals and infrastructure.

* Resolves service desk tickets in accordance with defined standards and senior level objectives.

* Implements and administers Tier 2 level projects including enterprise level printing solutions and end user computing solutions.

* Immediately reports major technical and security issues and trends to appropriate persons.

* Upholds and enforces IT policies and procedures.

* Develops and maintains documentation and diagrams of IT services, practices and policies.

* Guides end users to utilize existing technology to its fullest capacity.

* Receives escalations from Tier 1 level support.

* Performs other duties as may be required or assigned by the Executive Director of Information Technology.

Security-Related Responsibilities:
* Diagnoses authorization issues.

* Ticket escalation.

* Immediate escalation to Systems Administrator and Executive Director of Information Technology of any possible data or system breach or virus outbreak.

* Virus and malware removal.
Vacancy posted 1 day ago
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