Can: Operations Supervisor - Barrie

OverviewAbout MVT:
MVT Canadian Bus, Inc. (MVT), subsidary of MV Transportation, proudly operates the
Barrie Transit
conventional, specialized and on-demand transit service for the City of Barrie from a $22M state of the art facility as part of a 20-year operating contract which commenced in 2015. We are committed to being a company that makes a difference in people's lives by inspring our employees, treating our customers s part of the famiy, and making our communities even better places to live.
ResponsibilitiesPosition Summary : The Operations Supervisor, through direct involvement with the General Manager and Operations Manager, control the daily deliver of the transit service and has the overall responsibility for on time performance, driver and vehicle assignment, according to contract operating standards. The Operations Supervisors regularly rotate between Dispatch, Control Centre and field operations.
Key Responsibilities & Accountabilities : The following is not intended to be a comprehensive list of the essential functions of the Operations Supervisor position, but rather a general description of some of the requirements necessary to carry out the duties and responsibilities of this position. The Operations Supervisor must be able to perform the following tasks, among others:
Reviews control centre performance monitors and adjusts services to ensure on-time performance
Controls on-time performance of routes and ensures each route is covered daily;
reviews driver performance multiple times per day utilizing specific reports
Identifies and communicates via 2-way radio or other communication device, potential rerouting required as a result of traffic, construction or accident situations
Monitors workforce level and identifies driver shortages
Provides direct daily supervision of the Transit Operators
Coordinates emergency communications in the event of service disruption
Assigns open work and overtime to Transit Operators and develops the daily operating board
Ensures adherence to the preventive maintenance schedules for all vehicles in the fleet as outlined by company and client requirements
Ensures all vehicles are kept reasonably clean, inside and out by regular inspections
Coordinates with maintenance staff by assisting with vehicle change outs that occur in the field minimizing service disruption and inconvenience to passengers
Responds to and investigates all incidents according to Company policy and procedures, in compliance with Provincial regulations
Monitors street operations for on-time performance, schedule and route adherence
Assists operators with service or customer issues
Liaises with relevant personnel regarding booking and scheduling issues
Ensures all safety regulations are being observed and all training methods are adequate and effective
Ensures that operation is in compliance with both client and company policies and procedures
Prepares, verifies, and reviews staff schedules and work records for payroll purposes
Maintains clear and accurate records of individual job performance issues
Identifies, selects, trains, coaches and manages the performance of Transit Operators
Assists in the recruitment, selection and training of new operator
Conducts site checks and road observations according to client and local policy while documenting findings accordingly and provide necessary reports to Operations or Safety Manager as directed
Conducts gate checks at pull-out or pull-in times ensuring on-time service and proper completion of necessary paperwork including manifests and pre- and post-trip inspections
Ensures that all Transit Operators are fit for duty, meet uniform and equipment standards and are in possession of proper licensing and certifications
Communicates clearly each staff member’s roles and responsibilities and provides support to help staff accomplish assigned objectives
Manages Transit Operator attendance and absenteeism
Prepares required operating reports for client and management staff
Determines whether to discipline and applies discipline, including suspensions and terminations, according to company policy and in compliance with collective agreements
Participates in and advises management regarding labour relations strategies and relationships
Represents Company in grievance procedure
Respects and maintains the confidentiality of all employee records, business records, client and customer information, data and other information not otherwise available to the public
Maintains a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees
Demonstrates regular and consistent attendance and punctuality in compliance with the company attendance policy
Works flexible hours and on weekends as required
All other duties as assigned
Working Conditions : The Operations Supervisor works in both an office environment and field environment and may be called upon after hours from time-to-time by office employees or managers, in an emergency, or other reasons as required. The job requires the following physical activities: sitting, standing, walking, pushing, pulling, loading and unloading, typing, filing, answering phones. Operations Supervisors frequently work in outside weather conditions and are occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals and vibrations.
QualificationsQualifications:
Minimum of three (3) years’ supervisory experience in the transportation industry. Supervisory experience of a unionized work group in a different industry may be considered at the Company’s discretion
Experience supervising/managing in a unionized environment
High School Diploma or equivalent
A valid B or C Ontario Driver’s License with Z (Airbrakes) endorsement
Minimum of 3 Years of driving experience and an acceptable driving record
Be able to pass and maintain a clear Criminal Background Check
Knowledge, Skills, & Abilities:
Strong leadership skills with the ability to set clear expectations, coach, develop and motivate staff
Ability to effectively delegate tasks, provide appropriate supervision and follow up to department staff
Excellent communication and presentation skills with an ability to influence people at all levels of the organization
Analytical with a strong attention to detail
Highly organized with the ability to handle multiple projects simultaneously while exceeding established goals andobjectives
Ability to provide excellent customer service and present a professional demeanor
Knowledge of the transit service area and system parameters, client and service operating requirements
Working knowledge of Trapeze or similar transit scheduling software and the skills to resolve situational challenges
Proficient in Microsoft Office software including spreadsheet, word-processing applications, etc.
Able to use multi-line phone system and handle multiple tasks concurrently, accurately and effectively
Ability to work a variety of different shift and flexible hours including days, evenings, over nights and weekends
Ability to work independently and objectively, plan ahead and schedule work
Ability to remain polite, professional and courteous while communicating with customers and other staff
Ability to remain calm and manage emergency situations and ensure the safety of all customers and employees
Ability to hold the respect and confidence of all employees
Strong written and verbal communication skills
Demonstrated ability to manage with a “Safety First” attitude
Benefits of Working for MVT:
An opportunity to work close to home and minimize your commute time
Challenging and rewarding work providing safe transport to members of the public
Ability to work independently in a state-of-the-art facility
A variety of work schedules (we operate 7 days a week)
Company paid uniforms
Employee Discounts with local businesses
Room for growth/advancement
MVT is committed to equity in employment. Our goal is a diverse, inclusive workforce. We strongly encourage applications from all qualified applicants. Accommodation is available for applicants, including those with disabilities, throughout the recruitment process. Please contact Human Resources at View phone number on ca.hrm.tc or View email address on ca.hrm.tc.
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