Alarm & Service Technician

About New Age Group
For more than 25 years, The New Age Group has delivered security and technology solutions for residential, commercial, industrial, institutional, and multi-residential clients. Our expertise includes access control, video surveillance, intrusion alarms, ULC inspections, structured cabling, fiber optics, intercom systems, networking, and integrated technology platforms. We are committed to delivering high-quality workmanship, innovative solutions, and exceptional customer experiences. Our technicians work with leading manufacturers and technologies while benefiting from ongoing training, certification programs, and clearly defined career progression opportunities.

About New Age Group
New Age Group is a leading provider of electronic security, life safety, access control, surveillance, networking, and low-voltage solutions throughout Ontario. We design, install, maintain, and service security systems for commercial, industrial, institutional, multi-residential, places of worship, educational, and high-end residential clients.
We are seeking an experienced Alarm & Security Systems Technician specializing in intrusion alarm systems and ULC-compliant protective signaling systems. This role is ideal for a highly skilled technician who can independently perform installations, service calls, troubleshooting, inspections, and commissioning of commercial and residential security systems. Position Summary
The Alarm & Security Systems Technician will be responsible for the installation, programming, service, inspection, troubleshooting, and commissioning of intrusion alarm systems, alarm communicators, and ULC Protective Signaling Systems as well as Surveillance, Access Control and others.

The successful candidate will have extensive experience with:

• DSC PowerSeries Neo
• Qolsys IQ4
• Alarm.com
• ULC Burglar Alarm Systems
• ULC Fire Alarm Protective Signaling Systems

This position includes both project-based installations and service work throughout the Greater Toronto Area. Key Responsibilities
Intrusion Alarm System Installation

• Install, program, test, commission, and service DSC Neo, and Qolsys IQ systems.
• Install and troubleshoot hardwired and wireless intrusion alarm systems.
• Perform panel upgrades, panel replacements, and complete system takeovers.
• Install and commission:
  • Door and window contacts
  • Motion detectors
  • Glass break detectors
  • Shock sensors
  • Panic and duress devices
  • Smoke detectors
  • Heat detectors
  • Carbon monoxide detectors
  • Keypads and touchscreen interfaces
  • Alarm communicators
• Verify proper operation of all zones, outputs, communication paths, schedules, partitions, and reporting formats.
• Complete system startup, testing, commissioning, and customer training.

ULC Protective Signaling Systems

• Install, inspect, verify, maintain, and service ULC Burglary and Protective Signaling Systems.
• Configure and test single-path and dual-path communication systems utilizing:
  • Cellular
  • IP
  • Cellular/IP combinations
• Perform signal verification with monitoring stations and supervising stations.
• Complete required testing, inspection, verification, and commissioning documentation.
• Assist with ULC-compliant system inspections and annual maintenance requirements.
• Coordinate acceptance testing with:
  • Electrical Contractors
  • Fire Alarm Contractors
  • Monitoring Stations
  • Consultants
  • Authorities Having Jurisdiction (AHJ)

Service & Troubleshooting

• Diagnose and repair alarm system faults and communication failures.
• Troubleshoot:
  • Open circuits
  • Ground faults
  • Device failures
  • Communication failures
  • False alarm issues
  • Programming errors
  • Cellular communicator failures
  • IP communication issues
  • Power supply faults
  • Network connectivity issues
• Complete preventive maintenance inspections and service work.
• Respond to emergency service requests when required.

Alarm.com Administration

• Install and activate Alarm.com communicators.
• Configure customer accounts and mobile applications.
• Program notifications, schedules, automation rules, and user permissions.
• Troubleshoot communication and remote access issues.
• Verify alarm reporting and event transmission.

Documentation & Customer Support

• Complete service reports, inspection reports, deficiency reports, and commissioning documentation.
• Maintain accurate device inventories, zone lists, and as-built information.
• Train customers on system operation and Alarm.com functionality.
• Communicate professionally with clients, project managers, consultants, and service coordinators.

Required Qualifications

• Minimum 3 years experience installing and servicing commercial alarm systems.
• Strong working knowledge of:
  • DSC PowerSeries
  • DSC Neo
  • Qolsys IQ4
  • Alarm.com
• Experience installing and servicing monitored intrusion alarm systems.
• Strong troubleshooting and diagnostics skills.
• Ability to read:
  • Floor plans
  • Security drawings
  • Riser diagrams
  • Wiring schematics
  • Device layouts
• Knowledge of low-voltage wiring methods and industry best practices.
• Strong written and verbal communication skills.
• Valid Ontario Driver's License with clean driving record.
• Ability to work independently and manage multiple projects and service calls.

Preferred Qualifications

• Experience with ULC-certified burglar alarm installations.
• Experience with ULC Fire Alarm Protective Signaling Systems.
• Understanding of:
  • CAN/ULC-S561
  • CAN/ULC-S559
  • CAN/ULC-S524
  • Applicable Ontario Building and Fire Code requirements.
• CFAA Certification (preferred but not required).
• Experience working in:
  • Commercial facilities
  • Schools
  • Places of Worship
  • Multi-residential buildings
  • Industrial facilities

Additional Experience Considered an Asset

• ICT Protege WX/GX
• AXIS Access Control
• Kantech
• Hanwha Vision
• AXIS Communications
• Structured Cabling Systems
• Fiber Optic Cabling
• Network Infrastructure
• Intercom Systems
• Emergency Communication Systems

What We Offer

• Competitive compensation based on experience.
• Paid overtime opportunities.
• Company vehicle for qualified technicians.
• Company-provided uniforms and safety equipment.
• Manufacturer certification and training opportunities.
• Diverse and challenging projects.
• Career growth opportunities within a rapidly growing organization.
• Supportive team environment with dedicated project management and technical resources.

Ideal Candidate
You are an experienced security professional who takes pride in quality workmanship and customer service. You are comfortable installing and servicing complex alarm systems, interpreting code requirements, troubleshooting communication pathways, and commissioning ULC-compliant burglar and fire protective signaling systems. You can work independently in the field while maintaining accurate documentation and delivering a professional customer experience.

Compensation & Benefits

• Competitive compensation based on experience
• Company vehicle
• Company mobile phone
• Career advancement opportunities
• Ongoing professional development
• Health and dental benefits (where applicable)

Why Join New Age?

• Industry-leading training program
• Clear career advancement path
• Exposure to enterprise security technologies
• Professional and team-oriented environment
• Commitment to quality, safety, and accountability

Hourly Rate: $35.00
Reports to: Lead Technician/Operations Manage

To apply, please submit your resume outlining your experience with DSC, Qolsys, Alarm.com, ULC Protective Signaling Systems, burglar alarm systems, fire alarm communicators, and related security technologies.