Belron Canada Application Support Team Lead

Elevate your career as the Application Support Team Lead at Belron Canada, where innovation meets operational excellence in the automotive glass sector. In this role, you'll oversee application support operations, manage team development, and ensure compliance with performance metrics. Your technical leadership will enhance the business applications' stability and user experience, making a real difference in service quality across platforms such as ERP and Point-of-Sale systems. Engaging with diverse teams is a key component of this position. Key Responsibilities: • Mentor and develop team members for career growth • Lead incident management and resolution strategy • Oversee application support activities across multiple systems • Maintain knowledge base and operational documentation • Prepare and share service quality reports with stakeholders Requirements: • A minimum of 8 years in application support • Understanding of ITIL processes and relevant tools • Proficient in ServiceNow, Azure DevOps, and Confluence • Strong communication skills in English and French • Capable of handling high-pressure situations With your leadership and technical acumen, you’ll enhance service delivery and customer satisfaction at Belron Canada. #J-18808-Ljbffr