Experienced Equity & Derivatives Application Support Analyst

At Nöord Technologies, we empower top-tier financial institutions with exceptional talent in banking and capital markets. For the needs of one of our prestigious clients, a major banking actor in Montreal currently experiencing strong growth, we are actively seeking an experienced Senior Equity & Derivatives Application Support Analyst .

About the Role

As a member of a high-impact Capital Markets support team, you will act as the primary liaison for business users—including Traders, Sales, and Operations—ensuring the seamless operation and availability of trading systems across the Americas .

This position is strongly focused on functional, front-office application support rather than heavy software engineering . You will work closely and directly with traders to troubleshoot issues live on their trading screens, analyze order flows, and resolve operational bottlenecks in a fast-paced environment . Proven expertise in Equities and Derivatives is essential , and prior exposure to pre-trade workflows is considered a strong plus ( nice to have ).

Key Responsibilities

• Serve as the dedicated front-line IT contact for New York-based and regional Trading, Sales, and Operations desks .
  

• Investigate and troubleshoot real-time behavior, execution queries, and trade flow discrepancies directly on trader screens .
  

• Take ownership of incident management: triage, perform root-cause analysis, and drive timely resolution within agreed SLAs while maintaining clear communication with Front-Office stakeholders .
  

• Handle day-to-day business requests, configuration updates, and front-to-back workflow validations .
  

• Proactively monitor system health and platform performance using established monitoring tooling to prevent business disruptions .
  

• Collaborate with global development and infrastructure teams to identify recurring issues and implement permanent platform enhancements .
  

• Coordinate handovers and maintain follow-the-sun alignment with international support peers in Europe and Asia
  

Requirements

Requirements & Candidate Profile

• Experience: Minimum 5+ years of application or functional support experience within Capital Markets or investment banking .
  

• Business Knowledge: Strong domain understanding of Equities (cash equities, indices) and Derivatives (options, futures, swaps) .
  

• Pre-Trade Advantage: Practical understanding of pre-trade processes (order routing, validation checks, credit/limit controls) is a strong asset ( nice to have ).
  

• Technical Proficiency: Practical ability to write SQL queries for data investigation, familiarity with Linux/Windows platforms, and experience with ticketing (e.g., Jira) and monitoring systems (e.g., Geneos, ELK) .
  

• Soft Skills: Outstanding communication skills with the composure and confidence required to engage directly with traders under active market conditions .
  

• Languages: Fluent English is mandatory for daily collaboration with US and global trading desks ; French is a valuable asset ( nice to have ) .
  

Benefits

Position Details & Conditions

• Location: Montreal, QC (Hybrid model).
  

• Work Calendar: Follows the United States (US / New York) market and holiday calendar .
  

• Contract Duration: 12-month contract initially (renewable, with potential transition to a permanent position).
  

• Start Date: ASAP .
  

• Work Authorization: Must be legally authorized to work in Canada (valid Canadian work permit, permanent residency, or citizenship).
  

• Relocation: A comprehensive relocation package is available for eligible candidates moving to Montreal.