Quality Management Lead for Digital Operations
Giesecke+Devrient
Elevate service quality across Giesecke+Devrient's operations as a Quality Management Lead. Focus on digital factory and cloud services, driving compliance and improvement initiatives. As the backbone of service quality monitoring and improvement, this role requires expertise in quality management frameworks and a strong analytical mindset. You will work with cross-functional teams to design and implement controls, monitor service performance, and conduct quality audits. Your role will be essential in identifying trends and root causes to enhance service reliability and customer satisfaction. Key Responsibilities:
- Design and improve service quality controls across operations
- Monitor and analyze service quality KPIs
- Lead regular quality reviews with stakeholders
- Collaborate with teams on risk management strategies
- Drive continuous improvement initiatives for operations
- University degree in a relevant field
- Minimum 5 years in service quality or process management
- Strong knowledge of ITIL, Lean, and Six Sigma
- Familiarity with Jira and SAP systems
- Experience in regulated service environments preferred
Vacancy posted 5 hours ago
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