Dispatcher Assistant

UniUni, a North American leader in last-mile logistics, delivers tens of millions of parcels annually in Canada, from Coast to Coast, and is rapidly expanding across the United States. Founded in 2019, UniUni’s tech-driven innovation and crowdsourcing delivery model offers fast, economical, and reliable services to local, national, and international e-commerce clients.

What Do We Offer?

At UniUni, we offer exciting opportunities to our employees to achieve their career goals. If you are ready to join UniUni’s dynamic team, while working hard and having fun doing it, we invite you to apply online and let us know how you can be part of our success story.

Responsibilities:

• Plan and coordinate truck routes and schedules to ensure timely deliveries.
• Assign loads to drivers based on availability, location, and delivery deadlines.
• Monitor drivers’ progress and provide real-time updates to customers and internal teams.
• Communicate effectively with drivers, customers, and warehouse personnel to resolve issues and optimize operations.
• Track and report on transportation metrics, including on-time performance and delivery efficiency.
• Ensure compliance with transportation regulations, safety standards, and company policies.
• Address and resolve any operational challenges, including delays, breakdowns, or changes in delivery schedules.
• Maintain accurate records of dispatch activities, including trip logs, fuel usage, and driver hours.
• Work closely with fleet maintenance teams to ensure vehicle availability and minimize downtime.
• Provide exceptional customer service and handle any inquiries or complaints professionally.
• Monitor vehicle maintenance and ensure all transport vehicles are in optimal condition.
• Train, supervise, and evaluate the performance of transportation staff.
• Handle any issues or delays that arise during the transportation process promptly.

Qualifications:

• Previous experience in dispatching, logistics, or a related field preferred.
• Strong organizational and time management skills.
• Ability to multitask and work under pressure in a fast-paced environment.
• Excellent communication and problem‑solving skills.
• Knowledge of transportation regulations and industry best practices.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and other relevant software.
• Bilingual in English and Chinese is a plus.
• Dental, RRSP, Vision, Medical insurance, Paid Holiday, Paid Time Off, Paid Sick Leave, Management training program.