Full-time Care Coordinator - Fort Langley Seniors Community

As a leader in seniors’ care and housing, Park Place offers meaningful opportunities to grow both personally and professionally while serving elders in our communities across British Columbia, Alberta, and Ontario.

Joining our team means being part of a diverse and supportive organization that values the expertise of each community and encourages team members to contribute to decision-making and continuous improvement.

JOB SUMMARY:
The Care Coordinator is a leadership role responsible for coordinating and supervising the delivery of resident-centered care within a long-term care environment. The Care Coordinator leads the nursing team in their area of responsibility, supports interdisciplinary collaboration, and ensures compliance with professional standards, organizational policies, and provincial regulations.

DUTIES AND RESPONSIBILITIES:

Leadership & Team Coordination
• Recruits, orients, supervises, and mentors nursing staff to ensure effective and consistent care delivery.
• Provides performance evaluations, coaching, and disciplinary action as needed.
• Acts as a role model for professionalism, empathy, and respectful communication.
• Supports staff in advocating for resident autonomy and choice.

Resident Care Oversight
• Ensures comprehensive assessments (e.g., MDS InterRAI) are completed and used to develop individualized care plans.
• Monitors care delivery and evaluates resident responses to interventions.
• Leads or participates in case conferences, family meetings, and interdisciplinary rounds.
• Oversees admission, discharge, and transition processes.

Clinical & Operational Management
• Provides oversight of clinical judgment, standards of quality, and best practices.
• Leads incident reviews, including medication and non-medication related events.
• Manages complex resident issues and escalates to the Director of Care when appropriate.
• Coordinates vaccine clinics, wound care programs, and other health initiatives.

Quality Improvement & Compliance
• Leads or contributes to quality improvement initiatives and audits (e.g., falls, bathing, wound care).
• Ensures compliance with CCHSS, Accreditation Standards, Accommodation Standards, and internal policies.
• Collects and reviews monthly and quarterly reports and submits to leadership.
• Participates in site committees such as Pharmacy QI, Practice Council, and Dining Enhancement.

Communication & Collaboration
• Acts as a liaison with residents, families, physicians, BC Health Services, and other departments.
• Facilitates regular communication with Resident LPN Managers and interdisciplinary teams.
• Creates and distributes memos and updates on neighborhood-specific matters.

Staff Management
• Oversees recruitment and licensing compliance for LPNs and HCAs.
• Promotes staff morale and provides mentorship and coaching.

HEALTH AND SAFETY RESPONSIBILITIES:
• Responsible to read, understand and comply with Park Place and provincially mandated Occupational Health and Safety policies and safe work practices and ensures mandated employee access to Worksafe BC website or manuals.
• Responsible to educate employees annually on ‘Violence in the Workplace” and “Bullying and Harrassment” in the workplace.
• Demonstrates leadership through Involvement in all aspects of the Health and Safety Program including:
o Promotes, instructs, and monitors safe work procedures
o Promotes health and safety policy and awareness
o Implements effective safety suggestions
o Ensures annual ‘Worker Survey on Violence & Aggression in the Workplace” is completed by employees
o Reviews and posts OH&S minutes and ensure all “Actions’ are completed
• Responsible to take every reasonable precaution to protect the safety of Residents, self, other employees, and the public.
• Reports any near miss, injury, and accident or equipment damage to supervisor immediately and completes required reports.
• Corrects and/or reports unsafe conditions.
• Leads by example

QUALIFICATIONS AND EXPERIENCE:
• Baccalaureate of Nursing or Licensed Practical Nurse designation.
• Minimum three (3) years of recent related experience in gerontology or long-term care.
• Current practicing registration with the applicable provincial regulatory body.
• Experience in leadership, team coordination, and quality improvement preferred.
• Must be willing to work flexible hours.

SKILLS AND ABILITIES:
•  Communication: Communicates fluently in English both verbally and in writing. Demonstrates ability to communicate effectively with Residents, families, the public, medical staff, and other members of the interdisciplinary team. Ability to intervene effectively to resolve conflict and manage stress and work pressure.
• Leadership: Demonstrates emotional maturity and ability to motivate employees to meet Park Place and Home goals and Residents’ rights and wishes.
• Problem Solving: Applies problem solving process demonstrating critical thinking and decision-making skills with systems analysis.
• Clinical Problem Solving: Ability to problem-solve clinical issues through knowledge and experience in gerontological, evidence-based practice and demonstrates ability to share job- related information collegially.
• Teamwork and Collaboration: Demonstrates ability to work together with others toward shared goals and desired outcomes.
• Professionalism: Demonstrates ability to effectively establish professional working relationships with Residents, families, physicians, as well as both professional and non-professional members of the Care Team aiming for excellence in Residents’ care.
• Change Management: Demonstrates ability to effectively introduce and manage purposeful change that is consistent with Park Place vision, mission, and strategic directions.
• Results Oriented: Ability to apply continuous quality improvement tools and processes within a dynamic environment, leading to improved care and service delivery.
• Equipment: Demonstrates applicable computer skills and knowledge of nursing-related care equipment utilization and management.

WHY JOIN PARK PLACE?
We offer:

• Competitive wages aligned with industry standards.
• Comprehensive benefits , including extended health, dental, and pension matching.
• Education and training to support professional growth.
• A generous vacation program.
• A supportive, family-oriented culture.
• Career growth opportunities across a large and dynamic organization.

If you value diversity, collaboration, and making a meaningful impact, apply today!