Office Associate - FT Temporary (Langley)

Otter Co-op is now accepting applications for Temporary Full-Time Office Associate at our Administration Office located in Langley , BC. This position is a maternity leave coverage, anticipated to last approximately 13 months (June 2027), with the possibility of extension up to 18 months. 

Who we are:

Otter Co-op is a diverse and growing organization, serving the Lower Mainland, Fraser Valley and BC Interior since 1922. With over 103 years in business and over 600 in our team, we are proud to be a locally owned and community minded member of the neighbourhoods we live, work and play in. We operate three food and pharmacy stores (including one with a fashion and hardware department), thirty Angry Otter liquor stores, one feed mill, two bulk petroleum facilities, the Highwayman Pub in Abbotsford, and multiple gas station/convenience stores. To learn more about who we are and how you can help bring our brand to life, visit us at  .

What you’ll do:
The Office Associate role in administration supports all functions of the administration department. The list of responsibilities includes but is not limited to: 

• Manage and oversee the operation of the main switchboard
• Provide administrative support and relief for breaks and holidays within the team
• Address member concerns and direct calls to appropriate departments
• Order, track and maintain supplies for various suppliers
• Receive and manage the distribution of mail and stationary supplies to various locations
• Prepare and sending membership packages including cards and welcome letters
• Oversee and process new membership applications forms/requests
• Follow up with members for missing information in membership applications
• Assist with equity/patronage cheques and Withdrawal of Equity Applications forms and requests
• Distribute, track and process membership logs for various locations
• Provide updates to locations about membership applications and credit accounts upon request
• Conduct guest interaction with promptness, professionalism, friendliness, and accuracy
• Assist with general inquiries regarding equity, the membership program, T4A's, etc.
• Maintain high level of confidentiality in all interactions
• Contribute to the team in living the Corporate Values of Integrity, Community and Excellence
• Other duties as assigned

Why it matters:

Our team provides a range of products and services to support our member-owners. Through the work that we do, we help to build, fuel, feed and grow Western Canadian communities together.

Who you are:

You are looking for a career in Administration and:

• Experience in a high volume, fast paced office environment preferred
• Previous retail/customer service experience an asset
• Prior experience covering reception and other customer services
• Intermediate computer skills (including MS office, Word, Excel & Outlook)
• Proficient accurate typing and data entry skills
• Excellent communication and interpersonal skills (written and verbal)
• Above average attention to detail, accuracy and record keeping 
• Self-starter and team player with a high level of self-discipline and initiative
• Creative and effective problem-solving ability
• Positive attitude with a commitment to providing outstanding customer service
• Able to prioritize and organize position responsibilities and meet deadlines with minimal supervision
• Must be committed to a SAFE working environment
• Able to perform physical duties including lifting, pushing and pulling up to 25-50 lbs
• Must be available to work Monday to Friday 8:30am to 5:00pm

What’s in it for you:

• Competitive Wages
• Wage increases based on hours worked & meeting expectations in the position
• Annual bonus program for all eligible team members
• For eligible positions: comprehensive benefits package and an employer matched pension plan
• Team discount on Gas, Liquor, Food, Fashion, Hardware, Feed & Restaurant purchases
• Co-op Membership with an annual dividend payment on qualified purchases
• Education Assistance Program
• Learning opportunities, to grow and develop and to foster a culture of teamwork and innovation

Otter Co-op is committed to a diverse and supportive working environment based on our Core Company Values of Integrity, Community and Excellence. We embrace diversity and inclusion, and we’re working to create a workplace that is as diverse as the communities we serve. We support and provide an environment that allows all to bring their whole selves to work.

All successful candidates will be required to undergo a background check.

We thank all candidates for their interest; however, only those selected to continue in the recruitment process will be contacted.

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