Technician - Technical Support and After-Sales Service
Full-time
Volts Energies
Location: Laval, Quebec, Canada
Job Type: Full-time (40 hours/week)
Sector: Renewable Energy – Solar and Hybrid Solutions
About The Company
For over 20 years,
Volts Énergies has been designing and distributing reliable and innovative renewable energy solutions. Our mission: to provide our customers with high-performance, sustainable systems tailored to their needs—whether for residential, commercial, or off-grid projects.
We are looking for motivated, self-starters passionate about technology and green energy to strengthen our technical team.
We are looking for a Technical Support Technician to provide customer assistance, track service cases, and coordinate warranties.
The The incumbent will be responsible for supporting customers in the use and diagnosis of their systems, while ensuring service quality and user satisfaction.
Main Responsibilities
- Respond to technical inquiries and provide professional customer support.
- Diagnose and resolve issues related to solar energy and storage systems. (Victron Energy)
- Tracking warranty and service records (repairs, parts, returns).
- Communicating with customers and suppliers to ensure effective follow-up.
- Documenting each intervention in our internal system.
Required Profile
- Experience in technical service, electricity, solar energy, or a related field.
- Good understanding of electrical or electronic systems.
- Ability to methodically diagnose and resolve technical problems.
- Excellent communication skills (French and English).
- Autonomy, rigor, and customer service skills.
What We Offer
- Competitive salary, based on experience and skills.
- Continuing education in the field of renewable energies.
- Collaborative and caring work environment, within a growing company.
- Access to a TEDY personal spending account, including telemedicine.
- Team events, recognition for work well done, and advancement opportunities.
- A well-established Quebec company since 2003 and a great team, where your ideas and expertise count.
Join us!
Are you curious, resourceful, and driven by innovation?
Be part of a team that's shaping the future of energy today.
Apply now by sending your CV and a short cover letter.
Vacancy posted 20 days ago
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