Business Transformation Specialist (6-month Contract)

At Resolver, we're always looking for better ways to work. As we continue to grow, we want to make sure our processes help our people move quickly, make good decisions, and deliver great outcomes for our customers. We're looking for a Business Transformation Specialist to join us on a fixed term 6-month contract and help rethink how work gets done across our business. This is a hands‑on role for someone who enjoys getting into the details, challenging assumptions, and turning complex problems into practical improvements. You'll partner directly with senior leaders and cross‑functional teams to understand how work happens today, identify what's getting in the way, and design simpler, more effective ways of operating. You'll bring a strong foundation in Lean or Six Sigma, alongside a practical understanding of how AI, automation, and technology can improve business workflows. More importantly, you'll know how to turn ideas into action, build momentum, and help teams sustain improvements after your engagement ends. We're not looking for someone to spend months building a transformation strategy or producing presentations. We want someone who can get close to the work, make meaningful improvements, and help our people build the skillsets for internal growth opportunities and beyond.

About Resolver:

Resolver is a high-growth SaaS company whose intuitive, no-code platform gives our customers a clear picture of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose.

We are ambitious in both our mission and our culture. As a business within Kroll, we offer an innovative, non-hierarchical work environment blended with the stability and financial security of an enterprise. Resolver has also been named one of Canada's Great Places to Work six years in a row.

What you'll be doing:

Understand How Work Gets Done

• Partner with senior leaders and cross-functional stakeholders to identify and prioritize business processes with the greatest opportunity for improvement.
• Get close to the people doing the work through interviews, observation, and collaborative workshops.
• Map current-state workflows, including key activities, handoffs, decision points, systems, bottlenecks, and sources of rework.
• Establish practical performance baselines to understand where time, effort, quality, or experience can be improved.

Measures of Success: Clear understanding of priority workflows, documented current-state processes, and alignment on the problems worth solving.

Redesign Processes

• Apply a structured problem-solving techniques (ex. Lean or Six Signma) to identify opportunities to simplify workflows, and improve operational effectiveness.
• Bring different perspectives together, challenge established assumptions, and create alignment around better ways of working.
• Design practical future-state processes that consider operational efficiency, scalability, and the experience of the people using them.
• Work with stakeholders to prioritize opportunities based on business impact, effort, feasibility, and speed to value.

Measures of Success: Actionable future-state designs, stakeholder alignment, and a prioritized set of improvements with clear business value.

Identify AI and Automation Opportunities

• Evaluate where AI, automation, or better use of existing technology could remove manual effort, improve decisions, or simplify workflows.
• Partner with business and technical stakeholders to assess feasibility, value, dependencies, and potential risks.
• Help distinguish meaningful technology opportunities from solutions that introduce unnecessary complexity.
• Identify opportunities for small-scale experimentation and practical testing before broader implementation.

Measures of Success: Credible, prioritized automation and AI opportunities supported by clear business outcomes and practical implementation considerations.

Turn Ideas into Measurable Improvements

• Move quickly from discovery into action, helping teams test, implement, and refine process improvements.
• Establish clear accountability, success measures, and implementation plans for prioritized initiatives.
• Work across teams to navigate dependencies, address roadblocks, and maintain momentum.
• Measure the impact of implemented changes and adjust approaches based on feedback and results.

Measures of Success: Early improvements tested or implemented, measurable progress against agreed objectives, and a realistic roadmap for additional changes.

Build a Culture of Continuous Improvement

• Coach team members and leaders on practical methods for process mapping, root cause analysis, problem‑