Copy of Client Migration Specialist - 6 month FTC
$55k - $70k per yearCitation Group
Client Migration Specialist (6 month contract)
Location: Hybrid- 3 days office (Yorkville, Toronto) and 2 days from home. Includes travel to our London, Ontario office.
Citation Canada is built on the belief that HR and Health & Safety are essential to the growth of any organization. Starting our journey as HRdownloads in 2008, we’ve since helped thousands of businesses across Canada make these matters clearer, faster and painless. We’re dedicated to being the most complete and connected HR and Safety solution in Canada, with award-winning technology, world-class support and industry-specific HR and Health & Safety content. We are your trusted HR and Safety partner, for all Canadian companies.
This role is a fixed term contract position with the expected end date of December 15th 2026.
The role:
Leads clients through the full migration from legacy systems to our UK system, making the transition smooth and stress-free.
Owns the onboarding journey from initial setup through to go live, ensuring everything is ready for success.
Acts as the main point of contact, building strong relationships and guiding clients every step of the way.
Delivers tailored one-to-one onboarding sessions to support, coach, and resolve any challenges.
Runs engaging group sessions and webinars to support clients at scale.
Develops deep platform expertise to confidently advise on best practice and workflows
Quickly identifies and resolves any migration or onboarding issues, with clear and timely follow up.
Communicates proactively to keep clients informed, confident, and on track.
Ensures every client is fully up and running, getting real value from Atlas.
Act as the product expert, maintaining a deep understanding of your product’s role, performance, and opportunities for growth.
About you:
You have strong client-facing experience and are comfortable leading onboarding, implementation, or migration engagements.
You communicate clearly and confidently, translating platform functionality into simple, client-friendly guidance.
You are highly organized and able to manage multiple client migrations at once, balancing priorities while ensuring a smooth and timely onboarding experience.
You proactively identify issues, troubleshoot effectively, and follow through to resolution.
You are comfortable in a hands-on, fast-paced environment where execution is key.
You collaborate effectively across teams, aligning with Account Managers, Customer Success, and Product to deliver a seamless client experience.
You approach new systems and technologies with curiosity, quickly building expertise in the Atlas platform.
You look for opportunities to improve processes, reduce manual effort, and leverage automation and AI-enabled tools where appropriate.
You take ownership of client outcomes, maintain a high standard of professionalism, and ensure clients feel confident and supported throughout the migration process.
Why choose us?
Compensation is one part of our broader Total Rewards package that supports wellbeing, balance, and growth. Today, this includes:
Time Off & Flexibility
3 weeks of vacation
Your birthday off
2 paid volunteer days
Office closure between Christmas and New Year’s
Health & Wellbeing
10 paid personal time-off (PTO) days annually for appointments, illness, or well-being needs.
Work Environment
A hybrid work environment built on trust and accountability.
A standard 7.5-hour workday.
Base Salary: The expected base salary range being offered to candidates for this role is ($55,000 - $70,000). Positioning within this range will be determined based on a variety of factors such as location, skills, and experience.
Additional Information
Use of Artificial Intelligence (AI)- As part of our hiring process, Citation Canada uses artificial intelligence enabled tools to support the screening, assessment, and selection of applicants. These tools assist our teams but do not replace human decision making. All employment-related decisions are made by our team.
If you require accommodation at any stage of the recruitment process, please let the recruitment team know.
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