Microsoft Licensing Operations Manager

Lead Microsoft licensing operations at Softchoice through strong compliance controls, transaction accuracy, and people leadership. Support commercial, public sector, and education customers.The Manager, Operational Excellence oversees Microsoft licensing transactions from quoting through renewals and agreement maintenance. This manager leads teams, interprets program requirements, and improves operational processes. The work connects Microsoft, Compliance, Legal, Finance, Sales, IT, and Customer Success stakeholders.Key Responsibilities:
Lead, coach, develop, and retain the Microsoft Operations teamOversee quoting, contracting, ordering, amendments, renewals, and maintenanceTranslate Microsoft requirements into procedures, controls, and trainingMonitor performance, risks, exceptions, audits, and corrective actionsLead workflow, documentation, reporting, and tool improvementsRequirements:
At least three years of progressive licensing or technology operations experienceExperience managing complex, high-volume, transaction-based operationsPeople leadership involving coaching, performance management, and workload planningKnowledge of software licensing, contracts, quoting, ordering, and renewalsExperience with compliance reviews, audits, controls, or risk managementBring Microsoft licensing knowledge, operational judgment, and continuous-improvement leadership to Softchoice’s customer-focused operations.
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