Senior Deskside Support Technician (contract)

Job Responsibility:

Requisition Number: 97347

Senior Deskside Support Technician (contract) Location: Downtown Calgary, Alberta (hybrid)

About Insight:

Insight Enterprise Inc serves clients in 190 countries, and in Canada, our robust Staffing department specializes in placing top-notch talent in sought-after roles across the nation.

Description:

Our client in the personal services sector, headquartered in downtown Calgary, is seeking a Senior Deskside Support Technician for an immediate 2-month contract (minimum). Reporting to the Manager, IT Infrastructure, the Senior Deskside Support Technician will provide technical support and assistance to end-users for computer hardware, software, and network related issues. They will be responsible for troubleshooting and resolving complex technical problems, managing desktop deployments and upgrades, and ensuring the smooth operation of desktop systems across the organization.

Responsibilities:

• Provide advanced technical support and troubleshooting for desktop hardware, software, and network related issues.
• Install, configure, and maintain desktop operating systems, software applications, productivity tools and peripherals.
• Manage desktop deployments, upgrades, and patching to ensure system reliability and security.
• Support implementation and maintenance of security tools and processes to end-user devices.
• Collaborate with other IT teams to diagnose and resolve complex technical issues.
• Document technical solutions, procedures, and guidelines for future reference.
• Perform regular system monitoring, maintenance, and proactive optimization.
• Support maintenance of operational data for IT assets management, asset lifecycle, budgeting, and procurement.
• Support provision of “white glove” services for Executive leadership team.
• Stay up to date with emerging technologies and trends in desktop support and make recommendations to improve user experience.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Minimum of 4 years of experience in technical support or related IT roles.
• Strong knowledge of desktop operating systems, including Windows and MacOS.
• Proficient in troubleshooting hardware, software, and network connectivity issues.
• Experience with remote support tools and ticketing systems.
• Knowledge of Active Directory, Group Policy, and other directory services.
• Knowledge of Microsoft Teams collaboration tools and Teams room support.
• Knowledge of Intune/SCCM.
• Familiarity with ITIL best practices for incident and problem management.
• Professional certifications such as CompTIA A+, Microsoft Certified Solutions Associate (MCSA), or similar, are a plus.
• Excellent communication and customer service skills.
• Ability to work independently and collaboratively in a team environment.
• Ability to prioritize conflicting demands.

Working Conditions:

Hybrid office/work from home position: on-site required Tuesday, Wednesday, Thursday in the central Downtown Calgary office, and occasionally other days as well.

If you are interested in this opportunity, please submit your resume detailing all relevant experience and certifications. We thank you for your interest, however, only those selected for interviews will be contacted.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Calgary || Alberta (CA-AB) || Canada (CA) || IT Infrastructure & Support || None || CA - Calgary, AB ||