Team Lead

Team Lead The James House Program Permanent Full-Time Internal/External

If you’re looking to make a difference, make it with McMan … be the connection that changes everything!

At McMan Calgary & Area, connection is at our core. Every year, we make a meaningful difference in the lives of more than 5,000 children, youth, adults, and families by providing programs and services that support those with complex needs—including mental health challenges, addictions, homelessness, poverty, and disabilities. We believe in everyone’s deep and infinite worth, and no matter who you are, we will walk alongside you.

Through our work, we rebuild, integrate, and strengthen connections – to self, peers, families, communities, support professionals, and the land – because people need people. Our sense of well-being, identity, and belonging comes from relationships, and healing happens through these connections. Professional supports are there for a season or a reason – not a lifetime – because our goal is to empower individuals and families to thrive independently.

THE ROLE

McMan has an exciting opportunity for an experienced

Team Lead to join our team supporting individuals who are unhoused or at risk of becoming unhoused.

The Team Lead role encompasses two main areas. The Leadership component involves supporting the Supervisor with administrative and leadership tasks such as file audits, data management, preparing team meeting materials, managing gift card distribution, ensuring accuracy, and promptly reporting discrepancies.

The Building Management and Community component includes coordinating safe and sustainable housing options for James House residents as they prepare to transition after 12 months in the program. In addition to overseeing building operations—such as leases, rent collection, and maintenance—the Team Lead fosters a network of community housing resources to support individuals transitioning into the community. This holistic support system is grounded in a client‑focused, strength‑based approach and a commitment to Natural Supports and Trauma‑Informed practices.

This role will require agency on call support on a rotating basis once a year, and this position requires flexibility as there could be early evening work, as you could be supporting with viewings with community landlords for tenants. KEY RESPONSIBILITIES

• Identify and engage with various community housing organizations and landlords.
• Develop partnerships with external stakeholders and service providers to strengthen supports and capacity for James House residents.
• Maintain positive relationships with the HomeSpace Housing liaison reporting incidents, maintenance requests and strategizing on neighbor engagement.
• Complete effective, timely and consistent delivery of leases, notices to tenants, monthly unit checks, updating rent roll, and maintenance requests.
• Conducting in regular reviews of data input into program and agency databases
• Financial data entry of Client Rent and Client Gift Cards monthly.

IDEAL FIT

Education & Requirements

• A degree or diploma in Human Services
• Three (3) years’ experience working with vulnerable populations.
• Valid Driver’s license and adequate automobile insurance (2 million dollars 3rd party liability)
• 3 years of driving experience with a Class 5 license
• Current Police and Child Intervention checks (current within 6 months)
• Current standard First Aid Certification
• Suicide Intervention Awareness Training

Skills & Experience

• Leadership experience
• Experience with HMIS data preferred
• Strong writing, organizational, program planning and interpersonal skills
• Understanding of Transitional Housing
• Demonstrated interest and knowledge of the Homeless Serving System of Care.
• Experience and knowledge with the Residential Tenancies Act (RTA)

Core Competencies

• Communication
• Service focused
• Outcome and results focused
• Continuous learning
• Problem solving
• Initiative/innovation

Employee Benefits and Workplace Culture

McMan provides a robust blend of employee benefits, personal days, learning & development, and the opportunity to contribute to the community at large. Access is provided to most benefits within the first month of employment, with a plan that includes income protection, health, dental, paramedical services, vision, prescription drug coverage, an Employee & Family Assistance Program, and a Wellness Spending Account. A 100% employer contribution pension plan is also provided after 6 months of employment. With paid vacation, a flexible schedule, and personal days, the organization encourages a work life balance.

Our organization is on an active reconciliation journey. Indigenous protocols, Elder guidance, and cultural learning are part of our workplace culture. Indigenous staff are supported through relational supervision and cultural practices.

Equal Opportunity

McMan is committed to equity, diversity and inclusion and recognizes that a diverse staff benefits and enriches the work environment and contributes to organizational excellence. We acknowledge that Indigenous lived experience, community connection, and cultural knowledge are valuable forms of expertise. At McMan, we welcome applications from qualified individuals from diverse backgrounds and encourage Indigenous applicants to share their experiences in ways that feel meaningful to them.

Next Steps

If this opportunity sounds like a great fit and you feel you have the skills, background and the desire to work in an extremely rewarding and challenging environment, apply now by providing your COVER LETTER and RESUME explaining your interest in McMan and how you can immediately bring value to this position. If you would like to share your experience in a way that differs from a traditional resume or cover letter, please reach out to ***email_hidden***.

Salary Range: $60,301-$67,939 annually Closing Date: June 12, 2026 Submit To:

Thank you for applying to McMan. While we appreciate your interest in this role, only applicants selected for an interview will be contacted.

Note - the successful candidate will be required to provide satisfactory background checks, proof of insurance, and work references.

The collection, use, and retention of personal information will be in accordance with McMan privacy policies and practices. By submitting your resume and personal data to McMan and participating in a personal interview, you acknowledge and consent to collecting, using, and disclosing your personal information by McMan to determine your suitability for employment opportunities.

Work Location: In person