Social Media Coordinator and CSR
$18 per hourFull-time
Arum Lily Flower shop
Job Responsibility:
Job Summary:
We are seeking a creative and detail-oriented Social Media Coordinator to join our team. The ideal candidate will be Customer Service Representative as well.
Responsibilities:
- Create, curate, and manage all published content (images, video, written) across social media platforms
- Monitor and respond to comments and messages on social channels in a timely manner
- Develop strategies to increase follower engagement and drive traffic to the company website
- Manage incoming phone calls and generate sales leads
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Take the extra mile to engage customers
Requirements:
- Proven work experience as a Social Media Coordinator or similar role
- Excellent written communication skills with an eye for detail
- Proficiency in using social media platforms including Facebook, Instagram, Twitter, LinkedIn, etc.
- Strong research skills to stay informed about industry trends
- Experience in advertising on social media platforms is a plus
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
This is an excellent opportunity for a creative individual who is passionate about social media marketing and also meeting with different people.
Job Type: Full-time
Pay: From $18.00 per hour
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
- Weekends as needed
Experience:
- Marketing: 3 years (required)
Work Location: In person
Vacancy posted 11 hours ago
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