Bilingual Account Maintenance CSR

Job Responsibility:

Join our Ford Credit team as we create tomorrow! We are looking for bright, enthusiastic, and team-oriented individuals to join our team. Our work atmosphere is fast-paced, innovative, and people oriented. If you're customer-focused, driven and seeking the opportunity to experience exciting challenges and growth, look no further.

As part of the Ford Credit family, you'll enjoy excellent compensation and a comprehensive benefits package that includes a generous savings and stock investment plan (SSIP), quarterly profit-sharing, defined-contribution pension, tuition subsidies, vehicle discounts, a flex spending account with options to purchase extra vacation, allocate into a health care spending account and much more. You'll also experience exciting opportunities for professional and personal growth and recognition.

The credit team plays an important and strategic role in ensuring high levels of customer satisfaction, as well as developing relationships with Ford/Lincoln dealers. Successful candidates will be able to work as a team to manage service levels and achieve common goals. We are a company that believes strongly in professional growth, developing business acumen, and promoting employees from within.

NOTE: Although this is a remote Bilingual (French/English) Account Maintenance Customer Services Rep position - there is a requirement to attend the training in person, located in Edmonton, AB (minimum of 5 weeks) starting on July 29th, 2024. In order to be eligible for this position you must reside in the Edmonton area.

• Bilingual (French/English) required.
• Post-secondary education preferred.
• Collection experience required.
• Strong oral communication skills with an ability to convey challenging messages to all customer types.
• Ability to handle multiple tasks and is well organized.
• Proficient computer skills (i.e. Word, Excel, PowerPoint, Outlook).
• Decision-making and negotiation ability.
• Independent problem-solving skills.
• Ability to work flexible hours/shifts.

Additional Information:

• Candidates must be able to work a flexible schedule during our hours of operation, which include Monday - Thursday from 6:00 am - 7:00 pm MST, Friday from 6:00 am - 5:00 pm MST and Saturday from 7:00 am - 1:00 pm MST.

We thank all applicants for their interest, but only those selected for an interview will be contacted.

Ford Credit Canada Company is an Equal Opportunity Employer and is committed to a culturally diverse workforce. Accommodations for applicants with disabilities throughout the recruitment, selection and / or assessment processes, where needed, are available upon request. Please inform Human Resources of the nature of any accommodation(s) that you may require.

Candidates for this position must be legally entitled to work in Canada. Ford Credit Canada Company does not sponsor work permit applications.

• Minimize portfolio risk and credit losses through effective account resolution.
• Reduce delinquency through effective follow up and account resolution techniques.
• Service customers and promptly and courteously to achieve targeted Customer Satisfaction Index (CSI) objectives.
• Review procedure updates and utilize procedures in all daily work to ensure that a "compliant" rating is achieved on any Global Audit and Control (GAC) audits.
• Minimize expenses through effective use of resources and time management to achieve targeted expense budget.
• Display ownership and Ford+ mindset to resolve customer concerns.