Inside Account Manager

About EMCO Corporation

EMCO Corporation is one of Canada's leading construction wholesale distribution businesses, serving contractors and partners across the country. Backed by more than 115 years of experience, we combine the strength and stability of a national organization with the agility and entrepreneurial spirit of a growing business.

Our purpose is to help build stronger communities by delivering the products, expertise, and service that support critical systems in residential, commercial, industrial, and infrastructure projects across Canada.

What makes EMCO Corporation different is our people and culture.

Our teammates are empowered to make decisions, develop customer relationships, drive growth, and shape the future of their business. We provide the tools, support, and mentorship needed to succeed, while encouraging initiative, accountability, and innovation.

Our culture is built on four core values:

• Fairness & Caring
• Trust & Respect
• Straight Talk
• Generous Listening

Diversity, Inclusion & Opportunity

EMCO Corporation is committed to building a diverse and inclusive workplace where every teammate can succeed. We believe that diverse backgrounds, experiences, perspectives, and ideas make us a stronger organization and better partner to our customers.

We actively encourage applications from women, Indigenous peoples, visible minorities, persons with disabilities, members of the LGBTQ2S+ community, and individuals from all backgrounds. We are particularly committed to increasing representation of women in leadership and throughout the construction wholesale industry by creating an environment where talent, performance, and potential drive opportunity.

Why Join EMCO Corporation?

• Learn from experienced leaders and mentors!
• Participate in industry-leading training and development programs.
• Competitive salary, benefits, pension, and profit-sharing programs
• Long-term career growth with one of Canada's most respected organizations
• Team-oriented culture that supports work-life balance.

Job Description

As part of the Westlund/EMCO Water Solutions team, you will be dedicated to serving specialists within municipal water and wastewater infrastructure, providing industry-leading expertise for products found "inside the fence" of wastewater treatment plants, reservoirs, and pumping stations. You will work closely with engineers, contractors, and municipal specialists to manage complex projects, interpret mechanical bills of material, and supply piping, valves, fittings, and specialized equipment.As part of the Westlund/EMCO Water Solutions team, you will be dedicated to serving specialists within municipal water and wastewater infrastructure, providing industry-leading expertise for products found "inside the fence" of wastewater treatment plants, reservoirs, and pumping stations. You will work closely with engineers, contractors, and municipal specialists to manage complex projects, interpret mechanical bills of material, and supply piping, valves, fittings, and specialized equipment.

To achieve success in the position, you will:

• Represent the Profit Centre in a professional manner
• Uphold our core values and ethics with every interaction
• Build long lasting, loyal, and profitable customer
• Take initiative, be persuasive by using excellent communication and selling skills
• Know the products at the Profit Centre
• Be an effective part of the team at the Profit Centre

Additional duties include:

• Process sales orders and turn quotations into orders through customer interactions, primarily over the phone
• Grow customer base; develop new customers using outbound calling campaigns
• Use interpersonal skills to strengthen relationships with existing customers and increase market share
• Maintain relationships with established key accounts and ensure that their requests are met
• Act as a project manager (as needed) for large projects, which includes keeping detailed records of lead times and communicating lead time updates to the customer
• Investigate and resolve customer issues such as pricing deductions and product returns
• Interact with and assist customers who come to the Profit Centre to pick up orders
• Obtain delivery details from customers on when/where orders are needed
• Stay up to date with customer projects and anticipate product needs
• Expedite customer material with vendors when required
• Follow up with customers on quotes and outstanding orders
• Support the Outside Sales and Counter Teams with customer orders and issues
• Be an integral part of the team supporting all activities that occur at the Profit Centre
• Communicate to the Profit Centre Manager and Credit Department any changes in a customer’s business that might cause a credit risk
• Be comfortable analyzing construction blueprints to best serve the customer
• Meet or exceed the Profit Centre’s gross profit and sales targets
• Perform other tasks as requested by the Profit Centre Manager

Qualifications

What we are looking for from you:

• A minimum of 1 year of experience in customer service or inside sales – contractor experience preferred
• Proficient in the use of Microsoft Office software
• Outstanding customer service and telephone skills
• Possess a high level of attention to detail and strong organizational abilities; must be able to multitask and balance many different deadlines
• Strong written and verbal communication skills to build and maintain strong working relationships with customers, vendors, and teammates
• Ability to identify customer requirements and provide profitable solutions and close the sale
• Intermediate math skills and ability to learn applicable operating and quotation software systems

Additional Information

Salary Range - $50,000-$70,000

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual

qualifications