Branch Resource Coordinator

Overview

Job Skills / Requirements

YOU’RE A GREAT FIT IF?YOU: 

• Professionally greet all visitor’s to Paladin’s office and over the phone 
• Contact new applicants to conduct telephone and in-person interviews 
• Partner with the P&C team to ensure our employee databases remain updated and accurate
• Assist with scheduling operations, including creating and maintaining staff schedules, assigning shifts 
• Support book-offs and shift coverage by coordinating with staff and supervisors 
• Encouraging and processing recognition programs across the region
• Manage the onboarding process in supporting new hires through the pre-employment process, training, and deployment 
• Develop and maintain professional relationships with all staff 
• Manage uniform inventory, ensure the uniform room is clean and organized 
• Submit orders for office supplies as needed on a monthly basis 
• Support and process JIRA submissions as they relate to your portfolio of sites, respond to JIRA tickets by end of business each day 
• Be involved in Paladin's deployment process, such as meeting with new hires on orientation or uniform day to set up site training and issue schedules 
• Ensure billing accuracy and compliance on a weekly basis 
• Work with Paladin's WinTEAM software to ensure accurate and timely scheduling, billing, and payroll accuracy. Ensure payroll is complete for 1200PST hours every second Tuesday, as well as on the 1 st at 1200PST hours for month end lockdown 
• Respond to emails within a timely manner (1 business day) 
• Provide administrative support for the People and Culture and branch operations teams 
• Partner with the P&C team to tackle HR projects to innovate current practices. 
• Perform other duties as requested 

SKILLS AND QUALIFICATIONS: 

• High School Diploma 
• Post-secondary education in business administration or related is preferred 
• Schedule Management 
• Excellent interpersonal and customer service skills 
• Proficiency or willingness to be trained in a variety of software and programs used by Paladin 
• Organization and time management skills 
• Exceptional proficiency with PCs including Office 365, Outlook, Word, and Excel. Knowledge of WinTeam or Jira ticketing system is an asset 
• Must be legally eligible to work in Canada 

Additional Information / Benefits

Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation