Instructor Administrator

St. John Ambulance Saskatchewan is seeking an organized, proactive, and customer-focused Instructor Administrator to join our training team.

This position combines first aid instruction, customer service, course administration, scheduling, instructor coordination, financial processing, and training centre support. The successful candidate will help ensure courses are organized, properly staffed, and delivered to a high standard.

Key Responsibilities:

Deliver St. John Ambulance first aid, CPR, and other approved training programs.
Provide professional customer service to students, clients, instructors, and the public.
Respond to telephone, email, voicemail, and in-person inquiries.
Manage registrations, transfers, cancellations, refunds, and related requests.
Schedule courses and coordinate instructors, classrooms, equipment, and course logistics.
Prepare course materials, reports, certificates, and required documentation.
Maintain accurate records.
Process payments, invoices, and financial documentation.
Maintain accurate information in CRM/training system
Monitor training supplies and maintain an organized training environment.
Provide administrative support to instructors.
Assist with marketing, sales, promotions, and initiatives supporting course growth.
Support daily office operations and special projects.

Qualifications & Skills:

Current St. John Ambulance First Aid/CPR Instructor certification, or ability to obtain
Experience in first aid instruction, training, administration, or customer service is an asset
Strong organizational, time-management, communication, and interpersonal skills
Excellent attention to detail and accuracy
Proficiency with Microsoft Office and CRM/database systems
Ability to manage multiple priorities in a busy environment
Ability to work independently and contribute positively to a team
Strong problem-solving skills
Clear criminal record check