Revenue and E-commerce Director
Ritz-Carlton Montréal
The incumbent's main mandate is to implement all actions related to optimizing room sales (ADR, RevPAR) of the hotel and banquet facilities across various market segments. Additionally, this person is responsible for managing the reservations department (3 employees) and e-commerce.
As the Revenue and E-commerce Director, your main responsibilities will include:
Manage revenue and e-commerce activities.
Establish the pricing strategy and implementation.
Establish the segmentation strategy.
Achieve/exceed monthly, quarterly, and annual revenue targets.
Create and manage the revenue budget in collaboration with the directors.
Play an active role in strategic planning, marketing planning, and budgeting processes.
Manage rate loading and inventory management on our CRMs and external partners.
Develop and communicate daily reports.
Make sound decisions on the best rates and strategies to maximize hotel revenues.
Perform maintenance of the One Yield program.
Manage the hotel's websites and online visibility.
Responsible for the dynamism, effectiveness, and visibility of all our profiles on third-party sites (E-channels, Partners, Reviews, etc.).
Responsible for coordinating SEO, PPC, CPM, CRM, re-targeting campaigns, and any other related SEM activities, whether with the Marriott chain or independently.
Manage the Ritz/Marriott rewards program.
Support the reservations team.
Create procedures and tools to empower reservation agents.
Support the sales and banquet team to achieve sales objectives.
Contribute actively to the development and growth of the hotel's revenue.
Administer various Marriott & PMS Opera systems (managing updates, system transitions, mapping, etc.).
Perform any other related tasks.
For this position, the required skills are as follows:
Bachelor's degree in Hospitality Management and/or communications and/or e-commerce or equivalent practical experience in the same field of 2 years or more.
At least 5 years of experience in establishments with high revenue management needs (luxury or high volume).
Possess an analytical mindset.
Knowledge of MARSHA, OPERA (a plus).
Knowledge of OneYield and CI/TY (a plus).
Very good mastery of Excel.
Ability to establish effective communication with colleagues and clients.
Bilingual (English & French).
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