Directeur/trice National(e) de l'excellence opérationnelle/ National Director, Operational Exce[...]

Job Summary

The National Director, Operational Excellence, will be responsible for defining, improving, and implementing the vision and tools for continuous improvement across all key areas of McKesson Canada’s supply chain. He or she will play a key role in developing and influencing a culture of excellence within operations, establishing a center of excellence, and working closely with Operations Directors to build and maintain key performance indicators.

Specific Responsibilities

• Relationship Management

  Positively influence directors across the organization to ensure that performance improvement initiatives receive the necessary support at sites and are properly resourced for timely implementation.



• People Leadership

  Lead, coach, develop, and promote management teams and staff members. Ensure that management and team members receive appropriate training and guidance to support and coach change agents across the organization.



• Operational Leadership

  Establish and promote a culture of operational excellence across distribution. Develop and implement strategic initiatives at a national level. Own and monitor alignment of national SOPs across distribution centers. Drive improvement in service levels, on‑time delivery, accuracy, productivity, product integrity, and costs.



• National Center of Excellence

  Promote culture of excellence, develop and enhance the national operational excellence center, define implementation strategy, deliver training to management teams, ensure application of Lean principles, evaluate AI integration opportunities, and support implementation.



• Management Framework

  Implement management routines and tools across distribution centers, define framework strategy, train managers, and ensure best practices are applied across all sites.



• National Performance Audits

  Ensure process integrity across the network, develop and monitor audit programs, track corrective actions, provide site recommendations and share best practices.



• KPI Monitoring and Data Integrity

  Support planning and budgeting and prioritize projects (layout, warehouse optimization, routing, flow, capacity, inventory, quality, services). Work with analytics teams to develop key performance indicators.



• Program Management

  Collaborate with sales and supply operations to optimize seasonal program planning.

Job Requirements

• Minimum 10 years of experience in a similar management or continuous improvement role, with a strong understanding of supply chain, inventory management, merchandise flow, or production operations within distribution centers.


• Degree in engineering or business administration is an asset.


• Demonstrated experience implementing a system of excellence in a multi‑site environment.


• Highly organized and methodical with a meticulous work approach.


• Proven problem‑solving skills, sharp attention to detail, and strong decision‑making abilities.


• Strong experience with engineering work standards.


• Knowledge of Lean Six Sigma is an asset.


• Excellent oral and written communication skills and strong presentation skills with the ability to inspire teams.


• Ability to plan and lead facilitation sessions.


• Bilingualism (French and English) is an asset.


• Willingness to travel 20%–50% of working time.


• Up‑to‑date knowledge of industry trends to apply them at McKesson.


• Must be proficient in spoken and written English.

Job Compensation

Our Base Pay Range for this position: $120,800 – $201,400. Additional compensation, such as an annual bonus or long‑term incentive opportunities, may be offered.

Equal Opportunity Employer

McKesson is an Equal Opportunity Employer. McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit the Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers, including those with disabilities. If you need reasonable accommodation to assist with your job search or application for employment, please contact the disability accommodation email addresses for the United States or Canada. Resumes or CVs submitted to this email box will not be accepted.