Customer Success Operations Evaluator
$80 - $120 per hourMercor
Toronto, ON
- Remote job
About the job
Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey .
Position: Customer success / support operations Evaluator
Type: Contract
Compensation: $80–$120/hour
Location: Remote
Role Responsibilities
- Evaluate AI-generated artifacts against domain-specific quality rubrics.
- Identify factual, aesthetic, and presentation errors in outputs.
- Provide clear, structured written feedback to improve AI model performance .
- Work independently and asynchronously to meet deadlines while ensuring high-quality assessments.
- Collaborate with subject matter experts to ensure consistency and relevance across datasets.
Qualifications
Must-Have
- 5+ years of relevant professional experience in Customer success / support operations .
- Native or professional fluency in English .
- Highly proficient in Microsoft Office and Google Workspace , especially Slides .
Preferred
- Advanced degree (Master's or higher) from a reputable institution.
Application Process (Takes 20–30 mins to complete)
- Upload resume
- AI interview based on your resume
- Submit form
Resources & Support
- For details about the interview process and platform information, please check:
- For any help or support, reach out to: Show email
PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.
Vacancy posted 6 days ago
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