Customer Success Evaluator Expert

$80 - $120 per hour

Full-time

Mercor

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco our investors include Benchmark General Catalyst Peter Thiel Adam DAngelo Larry Summers and Jack Dorsey .

Position: Customer success / support operations Evaluator

Type: Contract

Compensation: $80$120/hour

Location: Remote

Role Responsibilities

Evaluate AI-generated artifacts against domain-specific quality rubrics.
Identify factual aesthetic and presentation errors.
Provide clear structured written feedback.
Apply deep subject-matter expertise to grade outputs.
Work independently and asynchronously to meet deadlines while improving AI model performance .

Qualifications

Must-Have

5 years of relevant professional experience in Customer success / support operations .
Native or professional fluency in English .
Highly proficient in Microsoft Office and Google Workspace especially Slides .

Preferred

Advanced degree ( Masters or higher) from a reputable institution.

Application Process (Takes 2030 mins to complete)

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Resources & Support

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Vacancy posted 12 hours ago

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