Customer Success Operations Evaluator

$80 - $120 per hour

Mercor

Remote job

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey .

Position: Customer success / support operations Evaluator

Type: Contract

Compensation: $80–$120/hour

Location: Remote

Role Responsibilities

Evaluate AI-generated artifacts against domain-specific quality rubrics.
Identify factual, aesthetic, and presentation errors in documents, spreadsheets, and slide decks.
Provide clear, structured written feedback to improve AI-generated work products.
Apply deep subject-matter expertise to grade outputs for accuracy and rigor.
Work independently and asynchronously to meet deadlines and ensure high-quality evaluations.

Qualifications

Must-Have

5+ years of relevant professional experience in Customer success / support operations .
Native or professional fluency in English .
Highly proficient in Microsoft Office and Google Workspace , especially Slides (Google Slides / PowerPoint).

Preferred

Advanced degree (Master's or higher) from a reputable institution.

Application Process (Takes 20–30 mins to complete)

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Resources & Support

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Vacancy posted more than 2 months ago

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